Tiffany & Co. Store Director
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- May 18, 2026
About Tiffany & Co.
Tiffany & Co. is an iconic luxury jeweller renowned for its heritage, craftsmanship and high‑end client experiences. Since joining the LVMH group, the maison continues to blend American design legacy with global luxury retail excellence, operating flagship boutiques and high‑jewellery salons worldwide.
Tiffany & Co. is hiring a Store Director in Macau — senior retail leader responsible for sales, client development and operations.
Role & Responsibilities
- Own full P&L responsibility for the store, driving achievement and outperformance of annual sales plans and profitability targets.
- Develop and implement commercial plans to increase store traffic, conversion and client spend, using market and competitive insight to capitalise on growth opportunities.
- Lead client development strategies with an emphasis on cultivating long‑term relationships and elevating clients toward High Jewellery through personalised service.
- Recruit, coach and develop a high‑performing retail team; set objectives, conduct performance reviews and implement succession plans.
- Ensure operational excellence across inventory control, back‑end systems, loss prevention, visual merchandising and compliance with corporate standards.
- Partner closely with cross‑functional teams (Merchandising, Operations, Finance, HR, CVM, Marketing) to align store execution with wider business directives.
- Use CRM, sales reporting tools and analytics to monitor performance, identify gaps and deliver actionable improvements; manage client feedback and aftercare.
Qualifications
- Minimum 10 years of progressive retail experience, including demonstrable leadership in luxury jewellery or premium luxury retail.
- Proven commercial acumen with track record of meeting or exceeding sales and profitability targets; experience with P&L oversight.
- Strong people leadership skills: recruitment, coaching, performance management and succession planning in a boutique or flagship environment.
- Hands‑on experience with CRM systems, sales reporting/analytics and inventory management processes.
- Deep understanding of visual merchandising, store operations, security and compliance standards applicable to high‑value merchandise.
- Exceptional client service orientation with the ability to build long‑term client relationships and act as a brand ambassador.
Skills
Experience
Minimum 10 years of retail experience with significant exposure to luxury jewellery or premium retail, including several years in a leadership role with P&L and people management responsibility.
Education
Bachelor's degree or equivalent professional experience preferred.
Workplace
This position is based in Macau, Macau, China.
Culture
Tiffany & Co. combines heritage craftsmanship with a modern luxury retail ethos; employees are expected to deliver impeccable client service while upholding exacting standards of presentation and integrity. The workplace emphasises high performance, bespoke clienteling and collaborative partnership with regional and global teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Director», «Retail General Manager», «Flagship Store Manager», «Head of Store», «Luxury Retail Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.