Tiffany & Co. Store Director
Tiffany & Co. is hiring a Store Director in Houston — lead sales, client experience and team development at the Galleria boutique.
Overview
Tiffany & Co. is a preeminent luxury jewelry maison renowned for its craftsmanship, iconic Blue Box and heritage of fine jewelry design. Now part of the LVMH group, the brand operates a global retail network and emphasizes elevated client service, design excellence and a commitment to sustainability.
Role & Responsibilities
- Lead all store sales and operations to meet or exceed monthly, quarterly and annual sales and profitability targets.
- Champion the Tiffany client experience on the sales floor by modeling, coaching and ensuring consistent delivery of the Power of Blue selling ceremony and other brand rituals.
- Develop and execute store-level commercial plans that deepen client relationships, drive lifetime value and expand market penetration.
- Recruit, develop and retain high-performing talent; implement Talent Action Plans, provide regular coaching and manage performance and recognition programs.
- Use TEI (Tiffany Experience Index) and client feedback to shape service improvements and optimize in‑store hospitality and amenities.
- Partner with the Market Vice President and cross-functional teams to align merchandising, inventory and promotional initiatives with store objectives.
Qualifications
- 7–10 years of progressive sales management experience in retail, luxury retail or client-facing hospitality roles, with demonstrated success in meeting sales targets.
- Proven track record in sales generation, client development and driving store-level profitability.
- Flexibility to work non-traditional retail hours including evenings, weekends and holidays.
- Authorization to work in the United States.
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio), client tracking systems and Point of Sale (POS) systems.
Skills
Experience
Minimum seven years of progressive sales and people-management experience in luxury retail or a closely related client-facing industry; demonstrated success managing store P&L, developing client pipelines and coaching multi‑disciplinary teams.
Education
Bachelor's degree preferred; Graduate Gemologist designation or coursework from the Gemological Institute of America (GIA) is a strong plus.
Workplace
This position is based in Houston, Texas, USA. Cerulean lists 44 open roles in Houston, including 4 posted recently. The broader Texas area accounts for 168 active listings on Cerulean, 9 of which are new. In USA as a whole, Cerulean currently features 3.349 open positions, with 1246 posted this week.
Culture
Tiffany & Co. cultivates a client-centric, service-excellence culture rooted in craftsmanship and design heritage. Employees are expected to uphold high standards of professionalism, collaborate across functions and contribute to the brand’s commitment to sustainability and inclusive talent development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.