Tiffany & Co. Store Director
- Location
- Coral GablesFloridaUSA
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 7, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Store Director at Tiffany & Co. in Coral Gables, FL. Lead luxury retail sales, team development, and client experience in a high-jewelry focused role.
Role & Responsibilities
- Lead and execute store strategy to meet or exceed monthly, quarterly, and annual sales and profitability targets, with particular emphasis on high-jewelry performance
- Develop and maintain strategic client relationships to drive lifetime loyalty, repeat purchase, and elevated spend
- Identify and capitalize on commercial opportunities, including international events and luxury product initiatives, to consistently exceed sales growth expectations
- Cultivate a culture of service excellence by modeling and coaching the team on the Tiffany Experience, guest experience management, and the selling ceremony
- Direct store managers and sales associates to ensure continuous client development activity and personalized relationship management
- Recruit, develop, and retain top-tier talent; establish robust development plans and foster inclusive, diverse teams that reflect best-in-class service and selling standards
- Provide ongoing coaching, qualitative feedback, and performance management to drive team engagement, retention, and individual career growth
- Manage store operations, hospitality, and amenities to create memorable, differentiated experiences that reinforce brand desirability
- Monitor and respond to Net Promoter Score (NPS) data to continuously elevate guest experience outcomes
- Partner transparently with the Market Vice President and central leadership to align on strategic initiatives and market penetration
Qualifications
- Minimum 7–10 years of sales management experience in luxury retail or equivalent client-focused sectors (e.g., luxury hospitality)
- Proven track record of achieving and exceeding sales targets and commercial goals
- Strong leadership capability with demonstrated ability to build, motivate, and develop high-performing teams
- Ability to balance strategic thinking with hands-on operational execution
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio), client tracking systems, and Point-of-Sale (POS) platforms
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays
- Authorization to work in the United States
- Preferred: High-jewelry sales experience, GIA Certification, bachelor's degree, fluency in Spanish or Portuguese
Skills
Experience
Minimum 7–10 years of sales management experience in luxury retail or equivalent client-related disciplines such as luxury hospitality, with a demonstrated track record of sales generation and goal achievement.
Education
College or university degree preferred; no specific field mandated.
Workplace
The role is situated in Coral Gables, Florida, USA — conveniently close to Miami.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Director», «Retail Store Manager», «Store Manager - Luxury Retail», «Regional Store Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.