Tiffany & Co. Specialist, Client Activations & Tools
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $85,000–110,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Jul 8, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks a Specialist, Client Activations & Tools in New York to manage client engagement platforms and localized activations across North America. $85K–$110K annual.
Role & Responsibilities
- Execute the sizing, structure, deployment, and performance measurement of localized client activations aligned with business priorities, commercial objectives, brand strategies, and product calendars, partnering closely with Client Insights & Analytics and Client Development teams
- Serve as the zone point of contact for client-related tools including Salesforce (SFSC), Brilliance, DDC/DCM (Consent & Data Capture), Booxi, and emerging client platforms, ensuring tool governance, data quality consistency, and alignment with global standards
- Track and report KPIs for client tools and localized activations; maintain and update dashboards and recurring performance materials to inform both zone and global decision-making
- Analyze tools and activations usage patterns, adoption trends, and performance data to identify risks, growth opportunities, and actionable recommendations for continuous improvement
- Support widespread tool adoption through training sessions, onboarding support, and maintenance of a dynamic Tool Champions Community in partnership with Client Development Leads
- Collect and synthesize user feedback and enhancement requests into concise, structured inputs to inform zone prioritization and global product roadmap discussions
- Coordinate cross-functional alignment across Client Development, Retail, Digital, Marketing, Client Relations, Merchandising, IT, and Global teams to embed client tools and insights into broader strategies
- Contribute to ad-hoc initiatives, pilots, and test-and-learn experiments combining technology and insights to elevate client and advisor experience
- Support logistics planning, communications synchronization, delivery timelines, and asset availability to ensure consistent execution
- Run post-activation reviews and analyses to refine targeting, content, cadence, and tool usage for future campaigns
Qualifications
- 2–5 years of experience in CRM, client analytics, analytics enablement, or related fields
- Robust organizational skills with proven ability to manage multiple workstreams, timelines, and stakeholders in parallel
- Strong analytical mindset with ability to synthesize data and inputs into clear summaries and actionable insights
- Excellent written and verbal communication skills; ability to simplify complexity without sacrificing rigor and produce professional documentation and stakeholder updates
- Proven project management skills with strong attention to detail and risk anticipation
- High affinity for technology, data analytics, and continuous process improvement
- Proactive, collaborative, hands-on, and client-centric mindset with willingness to learn and evolve working methods
- Proficiency with Power BI and SQL required; Salesforce experience strongly preferred
- Bachelor's degree required; advanced degree preferred
Skills
Experience
2–5 years of experience in CRM, client analytics, analytics enablement, or related business intelligence and client engagement roles, with demonstrated success managing multi-functional initiatives and delivering analytics-driven insights.
Education
Bachelor's degree required; advanced degree (MBA, Master's in Analytics, Data Science, or related field) preferred.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 85,000 to USD 110,000 per annum.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Analytics Specialist», «Client Tools Coordinator», «CRM Activations Specialist», «Client Engagement Operations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.