- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $22–31/hour
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Oct 28, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks a Servicing Support Specialist in Astoria to coordinate critical repair orders and serve as a primary liaison for internal and external clients, managing rush requests, estimates, order updates, and service issues. The role also supports workflow improvements and special projects. Permanent position; pay is $22–$31 per hour, depending on relevant skills and experience.
Role & Responsibilities
- Serve as the primary liaison between the Tiffany Service Center (TSC) and internal clients, including Order & Parts Processing, Estimators, Outbound, and Client Relations.
- Resolve internal and external client inquiries and issues efficiently, professionally, accurately, and in a timely manner; provide a high level of service.
- Proactively alert management to service issues that may lead to client escalations.
- Liaise between U.S. Retail, Direct Sales, Business Sales, and TSC departments; manage rush requests, provide repair and alteration estimates, and serve as a subject matter expert on technical and systematic processes.
- Manage the physical and system-based flow of critical repair orders in line with Tiffany accuracy, productivity, and turnaround-time standards.
- Coordinate departmental workflow with teammates to ensure appropriate service levels for all orders, and update internal clients and related departments on order status as needed.
- Identify ongoing problems, analyze them, and recommend process improvements.
- Participate in special projects and provide coverage for other positions during absences.
Qualifications
- High school diploma or equivalent.
- Keyboarding skills.
- Strong written and verbal English communication skills.
- Ability to work independently and manage multiple tasks.
- Flexible work schedule and ability to work overtime as needed, including weekends.
- Strong client service orientation and ability to thrive in a fast-paced environment.
- Preferred: bachelor’s degree.
- Preferred: experience in the jewelry, watch, or luxury industry.
Skills
Education
High school diploma or equivalent required; bachelor’s degree preferred.
Workplace
This position is based in Astoria, New York, USA, within easy reach of New York City.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 22 to USD 31 per hour.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Support Specialist», «Repair Services Coordinator», «Service Operations Specialist», «Client Service Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.