- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $27–37/hour
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. is hiring a permanent Service Center Coordinator in New York to support client servicing, oversee service order flow and parts inventory, and provide machine engraving and embossing services. The role acts as manager on duty when needed and requires evening and weekend availability; pay is $27–$37 per hour, depending on relevant skills and experience.
Role & Responsibilities
- Support the store’s client servicing experience and partner with store leadership on initiatives that support the team and store goals.
- Manage service order flow, coordinate activities with store teams, resolve order issues, and answer staff questions; act as manager on duty when a manager is unavailable.
- Perform all functions of the Cross Functional Service Center Specialist.
- Analyze and systematically process service orders to meet service delivery and quality standards, including logging, prioritization, communication, supplying materials, washout, quality assurance, and shipment preparation.
- Contribute to completion of Client Owned Merchandise (COM) and stock repair orders through technical processes, including machine engraving and embossing of Tiffany & Co. products and packaging; report order issues and equipment needs to management promptly.
- Maintain the Service Center’s parts inventory, order parts as needed from the Tiffany Service Center, perform cycle counts in accordance with accounting practices, and identify and resolve inventory issues.
- Process and update incoming service orders accurately, meet daily service levels, and provide management with frequent updates on assigned orders.
- Maintain merchandise security for assigned service orders and stage orders for movement through the department.
- Serve as a liaison to store personnel and Service Center technical staff, troubleshoot service issues, respond to internal client inquiries within established time frames, and support urgent client needs.
- Educate store personnel on servicing and communicate technical guidance and suggestions clearly in basic terms.
- Partner with and assist management on projects as needed.
Qualifications
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- High level of approachability and ability to convey an appropriate tone when communicating, including empathy, sincerity, and confidence.
- Proficiency with Microsoft Office, especially Outlook and Excel.
- At least 2 years’ experience in retail, operations, or a technical environment; the source also states a minimum of 3 years’ experience.
- Strong organizational skills.
- Ability to multitask and manage shifting priorities.
- Availability to work evenings and weekends.
- Preferred: Bachelor’s degree.
- Preferred: Prior supervisory or team leadership experience.
- Preferred: Experience in machine engraving and/or embossing.
- Preferred: Inventory management knowledge.
- Preferred: Knowledge of Tiffany & Co. computer systems, such as Repair System, AS400, and JD Edwards.
- Preferred: Graduate Gemologist.
Skills
Experience
2 years in retail, operations, or a technical environment; the source also states a minimum of 3 years’ experience.
Education
High school diploma or equivalent required; bachelor’s degree preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 27 to USD 37 per hour.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Operations Coordinator», «Repair Services Coordinator», «Client Service Coordinator», «Service Center Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.