Tiffany & Co. Senior Operations Associate — Colored Stones & Pearls Logistics

About Tiffany & Co.

Tiffany & Co. is an internationally recognised luxury jewellery maison renowned for its craftsmanship, gem expertise and iconic design heritage. Now part of the LVMH group, Tiffany operates a global retail and sourcing network and maintains rigorous standards for product quality, security and ethical sourcing across its watches and jewellery divisions.

Role & Responsibilities

• Manage timely receipt, inspection (visual and tactile) and processing of incoming colored stones and pearls, including shipments from internal grading labs.
• Prepare, verify and dispatch internal and external outbound shipments in compliance with courier, international customs and Tiffany & Co. procedures.
• Maintain and audit inbound/outbound shipment logs, investigate delivery discrepancies (lost, delayed, misdelivered) and escalate unresolved issues.
• Execute systematic receiving and ownership transfers in J.D. Edwards (JDE) and control the upload and integrity of Sarine output to JDE.
• Coordinate shipments to the Merchandise Testing Laboratory (MTL) and retain associated test documentation per record-retention guidelines.
• Support gemstone and pearl processing workflows (sorting, weighing, grading), return rejected merchandise to suppliers and manage dispositions in JDE.
• Ensure all incoming/outgoing paperwork includes required compliance statements (e.g., Kimberley, Synthetic, Warranty, VAT where applicable).
• Manage shipping supplies (ordering via Coupa as needed) and ensure operational readiness of logistics materials.
• Lead and deliver training for team members, contribute to SOP updates and drive continuous improvement initiatives across operations.
• Handle sensitive and proprietary information with strict adherence to security, confidentiality and safety policies.

Qualifications

• 2–5 years’ experience in operations, logistics, inventory management or supply chain; minimum 3 years preferred
• Demonstrable ability to prioritise and manage multiple tasks in a high-value, compliance-driven environment
• Strong verbal and written English communication skills
• Experience handling sensitive or proprietary merchandise with a rigorous orientation to confidentiality and security
• Proficiency in Microsoft Office and competent record-keeping skills

Skills

Experience

Minimum of 3 years of progressive experience in operations, logistics, inventory control or supply chain; prior exposure to gemstone or high-value merchandise handling is strongly preferred.

Education

Bachelor’s degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 25.25 to USD 29.70 per hour.

Culture

Tiffany & Co. combines a legacy of artisanal excellence with modern luxury retail practices; the workplace emphasises precision, integrity and cross‑functional collaboration. Teams operate within strict security and compliance frameworks and are encouraged to contribute process improvements and professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.