- Location
- Sydney New South Wales Australia
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. is seeking a Senior Client Advisor for its Bondi Junction store to deliver exceptional customer service through strategic selling, product expertise and proactive client follow-up. The role includes achieving individual sales and clienteling targets, coaching colleagues, supporting store operations and maintaining luxury service standards. Permanent, full-time position.
Role & Responsibilities
- Meet individual Annual Net Sales plans by cultivating customer relationships, delivering the Tiffany Touch and maintaining the highest standards of customer service.
- Assist customers with merchandise selections using strategic, consultative selling in accordance with TCO training modules and standards.
- Build customer relationships through personalized interactions.
- Apply practices that support a high client repeat rate.
- Model and inspire luxury standards in presentation and behavior.
- Manage customer issues and complaints.
- Contribute actively to the store team and support store and company initiatives.
- Promote health, safety and welfare at work, and comply with established health and safety systems.
- Mentor and coach Client Advisors to support achievement of their sales plans.
- Deliver proactive client follow-up and product expertise to meet high customer service standards.
- Achieve and exceed individual sales plans, clienteling and sales targets.
- Support the team through effective sales coaching to maximize overall sales effectiveness.
- Assist the Management team with store opening and closing duties and ensure the effective running of the sales floor.
Qualifications
- At least 2 years of retail experience, preferably in the jewelry industry.
- Expert selling experience.
- Demonstrable problem-solving ability.
- Strong customer service ethics.
- Excellent verbal and written communication skills.
- Strong computer skills, including Word, Excel and CRM.
- Availability to work flexibly, including evenings, weekends and public holidays.
- Experience in a luxury retail environment.
- Previous senior sales experience.
- A Gemology Certificate or Diploma is preferred.
Skills
Experience
Minimum 5 years
Workplace
This position is based in Sydney, New South Wales, Australia.
Explore jobs in Australia.
Benefits
Employee merchandise benefits, milestone gifts, training and individual up-skilling opportunities, mentoring from the management team, global networking and cross-collaboration opportunities, and a Wellbeing and Charitable Giving/Volunteering Program.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Client Consultant», «Senior Luxury Sales Associate», «Senior Retail Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.