Tiffany & Co. Senior Client Advisor

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Achieve and exceed individual Annual Net Sales plan by cultivating strong customer relationships and executing the Tiffany Touch customer service standards
• Assist customers with merchandise selections using consultative and strategic selling techniques in accordance with Tiffany training modules
• Develop personalized customer interactions to foster long-term client relationships and maximize repeat rate
• Support Client Advisors through mentoring and coaching to enhance overall store sales effectiveness
• Embody and inspire the highest luxury standards in personal presentation, behavior, and customer engagement
• Manage customer issues and complaints with professionalism and discretion
• Execute store opening and closing duties and maintain effective sales floor operations
• Ensure compliance with health, safety, and welfare standards and support company initiatives
• Maintain expertise in current jewelry collections and Tiffany heritage to provide informed customer consultation

Qualifications

• Minimum five years of retail experience, preferably within the jewelry or luxury sector
• Proven senior-level sales experience with track record of exceeding targets
• Expert-level selling skills and consultative approach to customer engagement
• Demonstrable problem-solving ability and strong customer service ethics
• Fluency in verbal and written communication
• Proficiency with Word, Excel, and CRM systems
• Gemology Certificate or Diploma preferred
• Flexible availability including evenings, weekends, and public holidays

Skills

Experience

Minimum five years of retail experience, preferably within the jewelry industry, with proven expertise in luxury retail environments and senior-level sales roles. Previous experience supporting and mentoring sales teams is advantageous.

Education

Gemology Certificate or Diploma preferred; no formal tertiary qualification required.

Workplace

Benefits

Employee merchandise benefits, milestone gifts, professional development and training opportunities, mentoring from experienced management, global networking and cross-collaboration opportunities, wellbeing programs, and charitable giving and volunteering initiatives.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.