Tiffany & Co. Senior Client Advisor

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Execute individual Annual Net Sales plan by cultivating strong customer relationships and delivering consultative, strategic selling aligned with Tiffany Touch standards
• Provide expert product guidance using merchandise knowledge and TCO training modules to facilitate informed customer selections
• Develop personalized client interactions and implement practices to achieve high client repeat rates
• Mentor and coach junior Client Advisors to maximize team sales effectiveness and individual achievement
• Manage customer issues and complaints with professionalism and resolution-focused problem-solving
• Support store management with opening and closing duties and maintain effective sales floor operations
• Embody and model the highest luxury standards in personal presentation, behavior, and brand representation
• Ensure compliance with health and safety protocols and promote a safe workplace environment
• Actively contribute to store initiatives and company-wide collaborative efforts

Qualifications

• Minimum five years retail experience, preferably in jewelry or luxury sectors
• Demonstrated expert-level selling ability with proven sales achievement
• Gemology Certificate or Diploma (preferred but not required)
• Strong problem-solving capabilities and customer service ethics
• Proficiency with Word, Excel, and CRM systems
• Excellent verbal and written communication skills
• Ability to work flexibly, including evenings, weekends, and public holidays

Skills

Experience

Minimum five years of retail experience, preferably in the jewelry or luxury goods sector. Previous experience in a luxury retail environment and demonstrated senior-level sales achievement required. Expert selling ability and proven ability to cultivate client relationships and exceed sales targets essential.

Education

Gemology Certificate or Diploma preferred. Secondary education or equivalent required.

Workplace

Benefits

Generous salary, employee merchandise benefits, and milestone gifts; comprehensive training and professional development; mentoring from experienced management; career progression opportunities within LVMH; wellbeing programs and charitable giving/volunteering initiatives; dynamic, collaborative team environment.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.