Tiffany & Co. Senior Client Advisor
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 22, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Senior Client Advisor at Tiffany & Co., Milan — luxury jewelry retail role with focus on VIP client management and high jewelry sales.
Role & Responsibilities
- Elevate in-store experience by consistently delivering memorable moments of joy and personalized Tiffany service to clients
- Demonstrate brand ambassador qualities through thoughtfulness, curiosity, and optimism in every client interaction
- Execute best practices by optimizing hospitality and organizing private appointments both within and outside the store
- Proactively prospect new clients through personal networks and outreach initiatives
- Deepen client relationships to drive lifetime loyalty and cultivate VIP clientele through strategic client data capture and biography development
- Partner with store management and headquarters CRM teams to care for and develop VIC (Very Important Clients)
- Participate in local and international high jewelry events on behalf of the brand
- Resolve client and peer concerns with sound judgment and thorough knowledge of policy and procedure
- Drive business through key product pillars with strong focus on diamond expertise and high jewelry sales
- Maintain brand standards in grooming and behavior at all times
- Ensure compliance with internal control procedures and maintain inventory accuracy
Qualifications
- Minimum 5 years of experience in luxury retail
- Previous experience in fine jewelry and high jewelry sales
- Demonstrated empathy and ability to create strong, lasting client connections
- Flexibility and strong problem-solving capabilities
- Fluency in Italian and English; additional language fluency considered an advantage
Skills
Experience
Minimum 5 years of experience in luxury retail, with previous exposure to jewelry retail preferred. Demonstrated track record of building and sustaining high-value client relationships and exceeding sales targets through consultative selling approaches.
Workplace
The role is situated in Milan, Lombardy, Italy.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Senior Sales Advisor», «Luxury Retail Consultant», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.