Tiffany & Co. Senior Client Advisor
- Location
- Gold CoastQueenslandAustralia
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 7, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks a Senior Client Advisor in Gold Coast, Australia—full-time luxury jewelry sales role combining strategic selling with team mentoring.
Role & Responsibilities
- Execute pre-determined individual Annual Net Sales plans by cultivating strong customer relationships and delivering the Tiffany Touch with the highest standards of customer service
- Assist customers with merchandise selections using consultative and strategic selling techniques aligned with Tiffany & Co. training modules and brand standards
- Develop personalized customer interactions to achieve high client repeat rates and foster lasting relationships
- Mentor and coach Client Advisors to maximize individual and overall team sales effectiveness
- Embody and inspire the highest luxury standards in personal presentation, behavior, and brand ambassadorship
- Manage customer issues and complaints with discretion and professionalism
- Participate actively in store team initiatives and company-wide efforts to support organizational objectives
- Support store management with opening and closing duties and effective sales floor operations
- Ensure compliance with health, safety, and welfare protocols for self and colleagues in the workplace
Qualifications
- Minimum five years retail experience, preferably in the luxury jewelry sector
- Proven senior sales experience with demonstrated ability to exceed individual sales targets
- Expert-level selling experience with evidence of consultative and strategic sales capability
- Gemology Certificate or Diploma (preferred)
- Strong problem-solving ability with evidence of handling complex customer situations
- Exceptional customer service ethics and commitment to luxury service standards
- Excellent verbal and written communication skills
- Proficiency with Word, Excel, and CRM systems
- Willingness to work flexible availability including evenings, weekends, and public holidays
Skills
Experience
Minimum five years of retail experience, with at least two years in the jewelry industry and previous senior sales roles in a luxury retail environment. Demonstrable track record of exceeding individual sales plans, cultivating client loyalty, and delivering expert selling performance. Prior experience mentoring or coaching sales staff is advantageous.
Education
Gemology Certificate or Diploma preferred; secondary or tertiary education in business, retail management, or related discipline is an asset.
Workplace
This position is based in Gold Coast, Queensland, Australia, within easy reach of Brisbane.
Benefits
Generous salary package, employee merchandise benefits, milestone gifts, comprehensive training and professional development opportunities, mentoring from experienced management, global networking and cross-collaboration opportunities, wellbeing and charitable giving/volunteering program, vibrant and socially connected team environment.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Senior Jewelry Consultant», «Luxury Client Specialist», «Senior Retail Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.