Tiffany & Co. Senior Client Advisor
Join Tiffany & Co. in Auckland as a Senior Client Advisor. Leverage your luxury retail experience to deliver exceptional customer service and achieve sales targets. Be part of LVMH's prestigious legacy.
Overview
Tiffany & Co., a distinguished entity within the LVMH conglomerate, has been a beacon of luxury and elegance since its inception in 1837. Renowned for its exquisite jewelry and timeless designs, Tiffany & Co. is synonymous with unparalleled craftsmanship and innovative artistry. As part of the world's largest luxury group, LVMH, Tiffany & Co. offers its employees a unique opportunity to be part of a legacy that celebrates creativity and excellence.
Role & Responsibilities
- Achieve and exceed individual sales targets by cultivating strong customer relationships and delivering the Tiffany Experience.
- Assist customers with merchandise selections using consultative and strategic selling skills.
- Cultivate personalized customer interactions to enhance clienteling efforts.
- Execute practices to achieve high client repeat rates.
- Embody and inspire the highest luxury standards in presentation and behavior.
- Manage customer issues and complaints effectively.
- Actively contribute to store initiatives and company efforts.
- Ensure compliance with health and safety regulations.
Qualifications
- Minimum two years of retail experience, preferably within the jewelry industry.
- Previous expert selling experience.
- Demonstrable problem-solving ability.
- Strong customer service ethics.
- Excellent verbal and written communication skills.
- Strong computer skills, including proficiency in Word, Excel, and CRM.
- Flexible working availability, including evenings, weekends, and public holidays.
- Previous experience in a luxury retail environment.
- Previous senior sales experience.
- Gemology Certificate/Diploma preferred.
Skills
Experience
Minimum five years of experience in a retail environment, with a preference for luxury jewelry.
Education
Gemology Certificate/Diploma preferred.
Workplace
This position is based in Auckland, Auckland, New Zealand. Cerulean lists 12 open roles in Auckland. The broader Auckland area accounts for 13 active listings on Cerulean. In New Zealand as a whole, Cerulean currently features 15 open positions.
Benefits
Generous salary, employee merchandise benefits, and milestone gifts. Opportunities for career advancement within LVMH. Continuous training and upskilling opportunities. Mentorship from experienced management. Global networking and cross-collaboration opportunities. Wellbeing and charitable giving/volunteering programs. A vibrant and socially connected team environment.
Culture
Tiffany & Co. fosters a culture of collaboration, innovation, and growth, emphasizing the importance of wellbeing and professional development. Employees are part of a dynamic team that values creativity and excellence, with a commitment to delivering the highest standards of luxury service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.