Tiffany & Co. Seasonal Operations Support

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Carry out operations functions to support consistent achievement of monthly, quarterly, and annual store sales targets
• Capture and maintain client data during interactions to cultivate new and existing client relationships
• Handle internal and external phone and email correspondence in coordination with sales professionals to optimize sales opportunities
• Provide exceptional client service, order fulfillment, and inventory management support
• Assist clients with repairs, special orders, engravings, embossing, and etching requests
• Demonstrate comprehensive working knowledge of Tiffany & Co. policies, procedures, products, and service offerings
• Maintain professional demeanor during all client interactions and execute timely follow-up activities
• Ensure average wait times are met while managing 20–25 client interactions daily and maintaining all security standards
• Execute daily operations tasks including order fulfillment, shipping, receiving, merchandise replenishment, jewelry cleaning, and merchandise transfers
• Monitor and reconcile merchandise inventory using reports and systems to identify and resolve discrepancies
• Follow up promptly and accurately on requests for product and service information, repairs, shipping, and inventory assistance
• Support operational efficiency objectives by maximizing productivity and providing feedback on process improvements

Qualifications

• Strong interest in operations and shipping processes within a large store environment
• Availability to work non-traditional business hours including nights, weekends, and holidays
• Exceptional attention to detail and ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office 365 (Excel, Outlook, Word, PowerPoint); familiarity with Service Channel is advantageous
• Ability to work effectively in a fast-paced, changing environment
• Authorization to work in the United States

Skills

Experience

Entry-level or beginner experience; no specific prior experience in luxury retail required, though demonstrated interest in operations and shipping processes is preferred.

Education

High school diploma or equivalent; retail or operations-related coursework or certification is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 22.53 to USD 27 per hour.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.