Tiffany & Co. Seasonal Client Advisor, Contact Center

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Achieve and exceed assigned sales targets through client consultations across multiple contact channels
• Deliver luxury-caliber client experiences aligned with Tiffany core brand values via phone, email, and live messaging platforms
• Resolve client matters with empathy and efficiency, escalating complex issues with appropriate urgency
• Proactively recommend products based on client needs and personal preferences
• Demonstrate comprehensive brand awareness, storytelling, and product knowledge to drive conversion and satisfaction
• Cultivate personal client connections and gather relevant information to support relationship continuity and repeat engagement
• Maintain strict compliance with all operational policies, processes, and brand guidelines
• Communicate with authenticity and polish, employing elevated verbal and written language appropriate to luxury brand standards

Qualifications

• Minimum three years of sales experience
• Demonstrated client-first mindset and customer service orientation
• Excellent verbal and written communication capabilities
• Proficiency with multiple software platforms and systems
• Proven ability to multitask across phone, email, and messaging platforms simultaneously
• Flexibility to work a varied schedule including evenings, nights, weekends, and holidays
• Authorization to work on-site in the United States

Skills

Experience

Minimum three years of sales experience, preferably in a contact center or retail environment. Experience in luxury goods or jewelry industry is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 23 to USD 24 per hour.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.