Tiffany & Co. Retail Team Manager
Tiffany & Co. seeks a Retail Team Manager in Westport, USA to lead sales, client experience and store operations.
Overview
Tiffany & Co. is an iconic luxury jeweller known for high-quality diamonds, fine jewellery and elevated retail experiences. Now part of the LVMH group, the maison combines a strong heritage and craftsmanship with contemporary retail innovation, attracting clientele who expect exceptional service and product expertise.
Role & Responsibilities
- Lead, motivate and manage the store team to consistently achieve or exceed store and product-category sales targets and KPIs.
- Provide visible management presence on the sales floor, personally cultivating key client relationships and demonstrating sales leadership.
- Drive client development and clienteling activities to acquire new clients and deepen existing relationships.
- Act as Guest Experience Manager by modelling, coaching and elevating the Tiffany Experience Index (TEI) and acting on client feedback.
- Recruit, train and retain top talent; deliver continuous coaching, performance feedback and implement recognition and performance management processes.
- Oversee store operations and back-of-house processes to ensure efficiency, compliance with internal controls and excellent operational support to sales.
- Assume overall store oversight in the Director's absence, including responsibility for team, operations and security.
Qualifications
- Minimum of 3 years' retail or luxury retail store management experience, or equivalent customer-facing leadership experience (e.g., hospitality).
- Proven track record of generating sales and managing teams to achieve measurable sales results and KPIs.
- Flexibility to work non-traditional hours including days, nights, weekends and holidays.
- Demonstrated ability to develop new business opportunities and maintain long-term client relationships to increase brand penetration.
- Authorization to work in the United States.
Skills
Experience
Minimum three years of retail or luxury store management or equivalent customer-facing leadership; demonstrable success in driving sales, coaching teams and managing store operations.
Education
College or university degree preferred; Graduate Gemologist or coursework from the Gemological Institute of America (GIA) is a plus.
Workplace
This position is based in Westport, Connecticut, USA, within easy reach of New York City.
Culture
Tiffany & Co. blends a storied artisanal heritage with a modern luxury retail approach; employees are expected to deliver impeccable client service and uphold exacting standards. The retail culture emphasises mentorship, continuous training and a polished, client-centric store environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Team Manager», «Assistant Store Manager», «Client Experience Manager», «Retail Sales Manager», «Boutique Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.