Tiffany & Co. Retail Team Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Support the Store Director in leading, developing and supporting sales, operations and security team members to meet or exceed commercial targets and elevate the store experience; oversee the store in the Director’s absence.
• Coach, guide and support store sales and operations to deliver a distinctive client experience and meet or exceed commercial and profitability targets.
• Lead collaboratively and decisively, build a climate of service excellence, and partner with the Store Director.
• Manage and motivate the team to achieve or exceed store commercial targets.
• Drive client development by cultivating new and existing clients across the team; deepen client relationships to achieve sales targets, product-category targets and relevant KPIs.
• Personally manage client relationships and deliver Tiffany Touch moments to clients and team members; drive business through key product pillars and KPIs.
• Model client-centric service, coach based on client feedback and elevate the Tiffany Experience.
• Maintain a management presence on the sales floor, coach the team and ensure consistent delivery of Tiffany client-experience standards.
• Optimize hospitality and store amenities to create distinctive experiences; act on NPS performance and client feedback to improve service.
• Attract, hire and retain talent to foster a high-performance environment.
• Train, coach and provide qualitative feedback; use reward and recognition and performance management to strengthen engagement and performance.
• Prioritize diversity, cultivate inclusive environments, foster growth and encourage an entrepreneurial spirit.
• Set and communicate clear, challenging goals aligned with strategic priorities and key results; use training and development offerings to support growth and performance.
• Champion operational efficiency and effectiveness, pursue continuous improvement and provide operational support for sales and service.
• Manage efficient back-of-house operations in line with established procedures; identify and implement efficiencies and best practices.
• Ensure compliance with internal control procedures.

Qualifications

• At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality; the role also lists a minimum of 5 years’ experience.
• Proven track record in sales generation and managing commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems and point-of-sale (POS) systems.
• Flexibility to work in different roles according to business needs, including sales-floor and operations roles.
• Authorization to work in the United States or the country where the position is based.

Skills

Experience

At least 3 years in retail or luxury retail store management, or relevant customer-related experience such as hospitality; a minimum of 5 years’ experience is also listed.

Education

A college or university degree is desired.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.