Tiffany & Co. Retail Operations Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Oversee and optimize all retail systems, ensuring alignment with business objectives and measurable performance improvements
• Lead the development, implementation, and continuous improvement of retail operational policies, procedures, and strategic projects
• Ensure consistent application of luxury hospitality guidelines and brand standards across all retail touchpoints
• Drive Front-of-House and Back-of-House optimization initiatives, including inventory management, stock control, and loss prevention
• Manage vendor relationships, purchasing processes, and invoicing within approved budgets
• Oversee staff uniforms, grooming standards, and professional presentation reflecting luxury brand positioning
• Lead and manage new store opening projects from operational conception through successful launch
• Identify and implement innovative selling tools and technologies to enhance client engagement
• Mentor and develop a high-performing retail operations team, fostering excellence and continuous improvement
• Monitor compliance with internal policies, external regulations, and global luxury brand guidelines

Qualifications

• Bachelor's degree or above
• Minimum 12 years of progressive retail operations experience, with substantial luxury industry expertise
• Proven track record in leading and implementing operational projects and initiatives
• Strong meticulous attention to detail and follow-up capabilities
• Open-minded, collaborative mindset with exceptional interpersonal and stakeholder management skills
• Demonstrated ability to manage multiple priorities, adapt to evolving business needs, and resolve complex problems proactively
• Business-level proficiency in both English and Korean (written and verbal)
• Prior experience leading flagship store openings or managing flagship operations highly preferred

Skills

Experience

Minimum 12 years of progressive experience in retail operations, with a substantial portion in the luxury industry. Demonstrated success in leading operational projects, managing complex retail networks, and implementing system-wide improvements.

Education

Bachelor's degree or above

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.