Tiffany & Co. Retail Operations Manager
About Tiffany & Co.
Tiffany & Co. is an iconic luxury jewellery maison renowned for its craftsmanship, signature design language and exceptional client service. The brand operates globally as part of the LVMH group and combines American heritage with the resources of a major luxury conglomerate.
Tiffany & Co. seeks a Retail Operations Manager in Seoul to lead retail systems, store operations and client experience across the network.
Role & Responsibilities
- Oversee and optimise retail systems across the network, leading system projects from conception through implementation and training to ensure adoption and performance.
- Develop, refine and enforce retail operational policies and procedures to deliver consistency, efficiency and brand-aligned governance.
- Drive client experience excellence by identifying and deploying selling tools, enforcing branded hospitality standards, and overseeing uniform and grooming guidelines.
- Manage store-level operational excellence including FOH/BOH layout optimisation, inventory storage solutions, administrative support and loss prevention processes.
- Lead operational aspects of new store openings and cross-functional project execution to ensure successful launches.
- Manage vendor relationships, procurement, order and invoice processes within budget and purchasing guidelines.
- Lead, mentor and develop a high-performing retail operations team, managing onboarding, training and career development.
Qualifications
- Bachelor’s degree or higher.
- Minimum of 12 years of progressive retail operations experience, with a substantial portion in the luxury sector.
- Proven track record of leading and delivering operational projects and improvements.
- Excellent business-level proficiency in English and Korean (written and verbal).
- Meticulous attention to detail with strong follow-up and organisational skills.
- Strong interpersonal skills and a collaborative, cross-functional mindset to work with internal and external stakeholders.
- Ability to manage multiple priorities, adapt to changing business needs and solve complex problems proactively.
Skills
Experience
Minimum 12 years of progressive experience in retail operations with significant exposure to luxury retail; proven leadership in operational projects and store opening programmes.
Education
Bachelor's degree or above.
Workplace
The role is situated in Seoul, Seoul, South Korea.
Culture
Tiffany & Co. combines a strong heritage of craftsmanship with contemporary luxury retail standards and the operational rigour of the LVMH group. The workplace culture emphasises meticulous client service, cross‑disciplinary collaboration and continual refinement of retail excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Retail Operations Lead», «Retail Excellence Manager», «Regional Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.