Tiffany & Co. Retail Operations Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Standardize existing and new processes to drive consistency across stores and protect operational excellence.
• Oversee operational procedures and monitor market compliance, including inventory accuracy, cycle counts, audit reports, POS processing, merchandise transfers, repair processing and maintenance, borrowed merchandise, missing assets, the Retail Controls Checklist, and CODC.
• Use Service Channel to manage market work orders and ensure facilities issues are addressed proactively and promptly.
• Conduct quarterly store visits and site audits to evaluate standards, monitor execution, and support special projects and implementations.
• Partner with regional and corporate support groups—including Sales Audit, Internal Audit, IT, Tax, Distribution, Global Protection, Credit, TSC, Merchandising, Payroll, Supply Management, and Transportation—to establish business-wide best practices.
• Build partnerships with MVPs, retail management, and store teams to address operational questions, policy and procedure concerns, and transaction-processing issues.
• Identify business-process improvements that maximize store resources and align with company strategies.
• Partner with MVP and corporate facilities teams to prioritize capital requests and implement best practices.
• Maintain market oversight of the repair and maintenance budget.
• Assess operational knowledge gaps across store teams, identify training needs, and develop solutions with Global Education and Northern America Training.
• Coordinate training and confirm execution for compliance, procedural changes, and new system implementations.
• Guide store teams through operational changes with clear instruction, support, and follow-up.
• Schedule, conduct, and participate in monthly meetings and conference calls with other Market Operations Managers and US Retail Operations to align on priorities, updates, and best practices.
• Partner with senior retail leadership to understand business needs and translate them into operational solutions.
• Evaluate store conditions, operational performance, and team capability to identify gaps, risks, and opportunities for improvement.
• Identify when escalation, additional support, or training is needed and respond proactively to maintain strong market execution.
• Adapt to a fast-paced, changing environment while balancing independent decision-making with cross-functional collaboration.
• Drive operational consistency and efficiency across the market to support profitability, compliance, and the client experience.
• Monitor and improve the execution of operational processes, facilities management, and training initiatives to achieve measurable results.
• Recommend and support process improvements, new systems, and best practices that strengthen store operations and improve resource utilization.
• Contribute feedback and suggestions through established procedures to help develop operational standards and tools.
• Help stores adopt more efficient ways of working while maintaining luxury service standards.
• Maintain a calm, solutions-oriented approach to operational issues, compliance concerns, and system challenges.

Qualifications

• 6–8 years of operations experience in retail or luxury retail.
• Bachelor’s degree or equivalent experience in Business Management.
• Proven track record in store operations, including managing profitability and operational efficiencies.
• Experience working with senior retail leadership in a strategic context.
• Ability to manage complex projects with multiple stakeholders.
• Ability to build and maintain partnerships.
• Proven ability and desire to work in a fast-paced, changing environment.
• Ability to work independently with limited guidance.
• Proficiency in Microsoft Office and Point of Sale (POS) systems.
• Strong oral and written communication skills.
• Strong organizational skills.
• Ability to travel up to 75% and work non-traditional hours, including days, nights, weekends, and holidays.

Skills

Experience

6–8 years of operations experience in retail or luxury retail; the role also requires a minimum of 5 years’ experience.

Education

Bachelor’s degree or equivalent experience in Business Management.

Compensation

The base compensation for this position ranges from USD 110,500 to USD 156,000 per annum.

Benefits

Eligible for a management bonus.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.