Tiffany & Co. Retail Operations Coordinator

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Receive merchandise and prepare transfers to other locations.
• Maintain inventory accuracy and availability, including Carnet merchandise and Travel Collections.
• Monitor the Daily High Value count and maintain the returns report.
• Lead and coordinate cycle counts and physical inventory preparation; oversee the annual physical inventory.
• Lead and coordinate price changes, merges, reclassifications, and ticket changes.
• Process merchandise requests and follow up on special orders and back orders.
• Provide superior post-sales client service.
• Enter, monitor, and complete repair and engraving orders promptly, including entering and communicating estimates when needed.
• Perform minor on-site repairs, cleanings, and other services in the store's client service area.
• Support the visual presentation of merchandise through scheduled cleaning and inspection of store inventory.
• Assist on the sales floor as needed while delivering the Tiffany Experience.
• Provide outstanding customer service.
• Process merchandise orders for the sales team in accordance with procedures.
• Assist with planning and coordinating store events.
• Process Marketing-specific merchandise requests, including press-shooting requests.
• Manage store supplies, including sundries, packaging, and hospitality supplies.
• Track required invoice approvals daily and verify daily inventory reports.
• Liaise with Facilities and IT, follow up on audit issues, and manage record retention.
• Answer incoming calls and provide superior service to clients.
• Perform daily cashier functions, including accounts payable and cash-related functions.
• Act as the store's Security and Health & Safety liaison.
• Assist with maintaining and implementing operational support systems, such as inventory systems and supplier ordering.

Qualifications

• At least 3 years of retail operations experience; the role also requires 2–3 years of prior retail experience with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Analytical skills preferred.
• Microsoft Word and Excel, and IT knowledge.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail-oriented.
• Ability to work well with clients, peers, and management.
• Ability to understand and adhere to Tiffany & Co. standards.
• Ability to manage projects and meet deadlines.
• Flexibility to perform different tasks according to day-to-day business needs.
• Knowledge of local import/export regulations.
• Fluency in German and English.

Skills

Experience

Minimum 3 years; the role also specifies 2–3 years of prior retail experience in retail operations.

Benefits

Continuous learning and development opportunities within LVMH; pension plan; EGYM Wellpass membership; €50 monthly Edenred voucher; grooming allowance; 30 days of vacation; uniform with dry cleaning services; employee discounts; incentives and potential participation in exclusive events; welcome and onboarding training; central location with excellent public transport connections.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.