Tiffany & Co. Retail Operations Coordinator

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Coordinate back-of-house operations, including order fulfillment, inventory management and client service activities; serve as a key holder and act as manager on duty when a manager is unavailable, including opening and closing the store.
• Support sales goals through operations and sales support, deepen client relationships, capture customer data and drive business through key product pillars.
• Deliver memorable in-store experiences as a Tiffany brand ambassador, demonstrate the client experience behaviors identified in the TEI program, optimize hospitality and store amenities, and act on TEI performance and client feedback.
• Resolve client and employee concerns using sound judgment and thorough knowledge of policies, procedures and practices.
• Complete daily order fulfillment, shipping, receiving, replenishment, jewelry cleaning, merchandise transfers, jewelry repair intake and merchandise cleaning in accordance with company policies and procedures.
• Ensure compliance with internal controls and maintain inventory accuracy; communicate with Sales Professionals, management and clients to respond to and follow up on requests accurately and promptly.
• Support operational efficiency and productivity, provide process feedback through appropriate channels, and assist management with work coordination and team coaching when acting as manager on duty.
• Partner with the operations professional to lead operational excellence across tasks.

Qualifications

• Currently based in Sweden and authorized to work in Sweden.
• 2–3 years of retail operations experience, with comprehensive knowledge of merchandising, client service, administration and shipping.
• Strong analytical skills.
• Proficiency in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Organized and detail-oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• A college or university degree is preferred.
• A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Skills

Experience

2–3 years of prior retail experience in retail operations; the posting also states a minimum of 3 years.

Education

A college or university degree is preferred; a Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.