- Location
- Salt Lake City Utah USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 30, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. is seeking a Retail Operations Coordinator to lead back-of-house operations, support sales and client experience, and maintain operational excellence in its Salt Lake City store. This permanent role includes key-holder duties and acting as manager on duty when management is unavailable.
Role & Responsibilities
- Lead back-of-house operations in the store, coordinating order fulfillment, inventory management and client service activities.
- Serve as a key holder and act as manager on duty when a manager is unavailable; carry out store opening and closing procedures as needed.
- Build client relationships to support long-term loyalty and spending, capture customer data, and support monthly, quarterly and annual sales plans.
- Drive business through key product pillars.
- Deliver memorable in-store experiences as a Tiffany brand ambassador, demonstrating the Tiffany Touch and Client Experience Behaviors identified within the TEI program (Voice of Client Survey).
- Optimize hospitality and store amenities, apply best practices, and act on TEI performance and client feedback.
- Resolve client and employee concerns using sound judgment and thorough knowledge of policy, procedure and practice.
- Carry out daily operational tasks, including order fulfillment, shipping, receiving, replenishment, jewelry cleaning, merchandise transfers, and intake of jewelry repairs and merchandise for cleaning.
- Follow operational policies and procedures, comply with internal controls, and maintain inventory accuracy.
- Partner and communicate with Sales Professionals, management and clients to respond to and follow up on requests promptly and accurately.
- Support operational efficiency by maximizing productivity and providing feedback on process changes through appropriate channels.
- When acting as manager on duty, assist management with coordinating work and coaching team members to improve performance.
- Partner with the operations professional to lead operational excellence across all tasks.
Qualifications
- 2–3 years of prior retail operations experience, with comprehensive knowledge of merchandising, client service, administration and shipping.
- Strong analytical skills.
- Proficiency in Microsoft Word and Excel.
- Ability to work retail store hours as needed, including nights, weekends and holidays.
- Organized and detail-oriented.
- Flexibility to perform different tasks according to day-to-day business needs.
- Authorization to work in the United States or the country where the position is based.
- A college or university degree is preferred.
- A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
Skills
Experience
2–3 years of prior retail operations experience
Education
A college or university degree is preferred; a Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
Workplace
This position is based in Salt Lake City, Utah, USA.
Explore jobs in the USA.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Coordinator», «Retail Operations Associate», «Store Operations Specialist», «Back-of-House Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.