- Employment
- Part-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. is hiring a permanent Retail Operations Coordinator for its Royal Exchange store in London, working 2.5 days. The role leads back-of-house operations, supports sales and client experience, manages inventory and fulfilment, and acts as key holder and manager on duty when required.
Role & Responsibilities
- Lead back-of-house operations in the Tiffany store and partner with store leadership on initiatives that support the team and sales goals.
- Coordinate order fulfilment, manage inventory and client service activities, and open or close the store when required.
- Deepen client relationships to build loyalty and spend; capture customer data during interactions and drive business through key product pillars.
- Support the store in achieving or exceeding monthly, quarterly and annual sales plans through operational and sales-support functions.
- Act as Guest Experience Manager and key holder, and carry out opening and closing procedures when a manager is unavailable.
- Deliver memorable in-store experiences as a Tiffany brand ambassador, demonstrating the Tiffany Touch and the Client Experience Behaviors in the TEI program (Voice of Client Survey).
- Apply hospitality and store amenities to create distinctive experiences; act on TEI performance and client feedback.
- Resolve client and employee concerns using sound judgment and thorough knowledge of policy, procedure and practice.
- Perform daily operational tasks including order fulfilment, shipping, receiving, replenishment, jewellery cleaning, merchandise transfers, and intake of jewellery repairs and merchandise cleaning, in line with company policies and procedures.
- Follow internal control procedures and maintain inventory accuracy.
- Partner and communicate with Sales Professionals, management and clients to respond to and follow up on requests promptly and accurately.
- Support operational efficiency and productivity objectives, providing feedback on process changes through appropriate channels.
- When acting as manager on duty, assist management with coordinating work and coaching team members to improve performance.
- Partner with the operations professional and take the lead in ensuring operational excellence across tasks.
Qualifications
- Must be based in and authorised to work in the United Kingdom.
- 2–3 years of retail operations experience, with comprehensive knowledge of merchandising, client service, administration and shipping.
- Strong analytical skills.
- Proficiency in Microsoft Word and Excel.
- Ability to work retail store hours as needed, including nights, weekends and holidays.
- Organised and detail-oriented.
- Flexibility to perform different tasks in response to day-to-day business needs.
Skills
Experience
2–3 years of retail operations experience; minimum 3 years overall.
Education
A college or university degree preferred; a Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework preferred.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Coordinator», «Retail Operations Associate», «Back-of-House Coordinator», «Store Operations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.