- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $77,000–95,000/year
- Department
- Human Resources, People & Culture
- Industry
- High Jewelry
- Posted
- Oct 15, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
The Retail Learning Specialist at Tiffany & Co. supports learning design and delivery, manages retail learning platform content and operations, and uses learner feedback and performance data to improve programs. The role is in person at the corporate headquarters in New York and is a permanent position; the hiring range is $77,000–$95,000, dependent on relevant skills and experience.
Role & Responsibilities
- Support the instructional design and production of mobile-first microlearning for the retail learning platform.
- Manage platform content calendars, weekly posts, learner communications, and publishing workflows.
- Coordinate vendor relationships, deliverables, timelines, and issue resolution.
- Maintain learner data and troubleshoot access, integration, and reporting issues in partnership with Human Resources, Information Technology, regional teams, and vendors.
- Develop dashboards and recurring reports to track engagement, completion, and learning trends by region.
- Partner with subject-matter experts to design and update learning content on fine jewelry, craftsmanship, client engagement, selling skills, and operational excellence.
- Apply instructional design and adult learning principles to create clear, engaging, performance-focused learning experiences.
- Develop toolkits, facilitator guides, job aids, presentations, and reinforcement resources to support consistent execution in stores.
- Coordinate graphic and video production, ensuring materials meet brand, accessibility, and quality standards.
- Manage end-to-end translation and localization, including source-file preparation, market review, quality assurance, and final delivery.
- Gather learner feedback and analyze participation, completion, and performance data to recommend improvements and maintain relevance across markets.
Qualifications
- Bachelor’s degree in learning and development, education, instructional design, business, communications, or a related field, or equivalent professional experience.
- 3–5 years of experience in retail learning and development, instructional design, training coordination, or digital learning; experience in luxury, fashion, or jewelry is preferred.
- Working knowledge of adult learning principles and instructional design methodologies.
- Demonstrated ability to create learner-centered content for instructor-led, virtual, mobile, and self-paced formats.
- Strong written, verbal, and visual communication skills, with the ability to simplify complex information.
- Experience administering a learning experience platform, learning management system, or social learning platform.
- Ability to interpret learner data, identify trends, and produce clear reports and dashboards.
- Proficiency in Microsoft 365, including Excel, Word, PowerPoint, Teams, OneDrive, and SharePoint.
- Experience with Articulate 360, Adobe Creative Cloud, video editing tools, or similar content-authoring software is a plus.
- Ability to work effectively in a fast-paced, matrixed global environment and manage occasional shifting priorities.
Skills
Experience
3–5 years in retail learning and development, instructional design, training coordination, or digital learning; luxury, fashion, or jewelry experience preferred. The role profile also states a minimum of 5 years.
Education
Bachelor’s degree in learning and development, education, instructional design, business, communications, or a related field, or equivalent professional experience.
Workplace
The successful candidate will be located in New York, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 77,000 to USD 95,000 per annum.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Learning and Development Specialist», «Retail Training Specialist», «Learning Experience Specialist», «Instructional Design Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.