Tiffany & Co. Retail Learning Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Deliver performance-based coaching to Client Advisors and Team Managers on the sales floor, focusing on immediate application and impact
• Lead, develop, and inspire a team of Retail Learning Coaches to implement training programs consistently across all stores
• Partner with Store Directors and Team Managers to develop 30–60–90 day coaching plans for identified performers
• Drive performance against key metrics including sales, average unit retail, conversion rates, Mystery Shopping scores, Net Promoter Scores, and clienteling
• Ensure training programs translate into consistent, daily in-store behaviours through effective learning sustainment strategies
• Identify and deliver targeted skill-building exercises and workshops tailored to store and individual needs
• Champion adoption of the Tiffany Wonder eLearning platform and assess post-training application
• Lead onboarding programs for new Client Advisors and support designated stores on a quarterly basis
• Provide strategic direction and coaching leadership to align learning priorities with market objectives and South Asia Pacific Retail Excellence strategy

Qualifications

• 8–10+ years of retail experience in luxury or elevated client-focused environments, including sales and people leadership roles
• Proven track record in performance-based coaching, team leadership, and driving sales and client loyalty outcomes
• Strong analytical ability to interpret retail KPIs and translate data into actionable, coachable behaviours
• Exceptional communication, facilitation, and influencing skills with a collaborative approach to stakeholder engagement
• Demonstrated experience leading change and tracking behavioural impact
• Luxury retail expertise or background in the jewellery or watch industry strongly preferred

Skills

Experience

Minimum 10 years of retail experience in luxury or elevated client-focused environments, with proven expertise in performance-based coaching, team leadership, and driving sales and client loyalty outcomes. Previous experience in people leadership roles and demonstrated success in implementing training programs and coaching initiatives across multiple retail locations are essential.

Education

Not specified; secondary or tertiary education in business, management, human resources, or related discipline is implied.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.