Tiffany & Co. Retail Learning Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks a Retail Learning Manager in Singapore to lead coaching strategy, develop field coaches, and drive sales excellence across APAC luxury stores.
Role & Responsibilities
- Lead performance-based coaching on the sales floor 90–100% of the time, providing in-the-moment feedback on client experience, relationships, selling, and leadership skills measured against key performance indicators such as sales, AUR, conversion, Mystery Shopping scores, and Net Promoter Scores
- Coach, develop, and guide the team of Field Coaches to implement training programs across stores, including mentorship, feedback, and active advocacy for internal career growth
- Develop and execute 30–60–90 coaching plans for mid-to-low performers in partnership with Field Coaches and Store Leaders, monitoring progress weekly and monthly
- Ensure training program adoption and translation to daily in-store behaviors; assess post-training application and work with store leaders to evolve behaviors
- Identify store and employee-level learning needs and develop targeted skill-building exercises and workshops using Tiffany & Co. programs and resources
- Drive adoption of the Tiffany Wonder eLearning platform and ensure application of knowledge to roles
- Facilitate onboarding for new retail members on a quarterly basis, assimilating talent and introducing brand heritage and storytelling
- Manage retail learning budgets, including partnerships with LVMH Houses, and measure ROI across all learning programs
- Develop actionable insights and recommendations to continuously improve program effectiveness and commercial outcomes
- Coach teams on client experience, client relationships, selling skills, and brand history, heritage, and storytelling
Qualifications
- Minimum 8–10 years of retail experience in a luxury environment or elevated client-related context
- Prior roles should include both sales performance and people leadership (e.g., Coach, Team Manager, Store Director, or Multi-site/Market Business Partner)
- Proven track record in driving sales, building client relationships and loyalty, leading and motivating teams, and delivering performance-based coaching
- Demonstrated ability to partner and collaborate with headquarters and market teams to share feedback and influence store needs
- Ability to assess retail KPIs and correlate them to coachable behaviors and performance drivers
- Expertise in leading change, tracking results, and measuring behavior impact
- Strong attentive listening, interpersonal skills, and communicative optimism
- Proven facilitation and presentation skills with the ability to effectively communicate and influence outcomes
Skills
Experience
Minimum 8–10 years of retail experience in a luxury environment, with prior roles encompassing both sales and people leadership responsibilities such as coaching, team management, store direction, or multi-site business partnership. Demonstrated success in driving sales performance, building client relationships, and delivering performance-based coaching within luxury retail settings.
Education
Not specified; secondary or tertiary education recommended for this level of strategic responsibility.
Workplace
The successful candidate will be located in Singapore, Central, Singapore.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Excellence Coach», «Learning & Development Manager, Retail», «Field Coaching Manager», «Retail Performance Coach», «Store Learning Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.