- Location
- Kuwait City Al Asimah Governorate Kuwait
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Human Resources, People & Culture
- Industry
- High Jewelry
- Posted
- Nov 2, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
The Retail Learning Manager drives learning and development across Tiffany & Co.’s retail market in Kuwait and Qatar, partnering with store and regional leadership to strengthen client experience and business performance. The role develops learning plans, delivers training and coaching, supports talent and succession planning, and fosters continuous learning. Permanent position.
Role & Responsibilities
- Develop and implement retail learning plans aligned with business objectives and regional and global learning priorities.
- Identify learning needs and capability gaps through store visits, performance analysis, and collaboration with retail leadership.
- Create and maintain monthly learning calendars covering daily huddles, in-store training, regional sessions, and development initiatives.
- Partner with global and regional learning teams to implement training programmes and adapt learning materials to local needs.
- Observe client interactions and selling behaviours to identify opportunities to improve client experience, product knowledge, brand storytelling, and selling skills.
- Partner with Store Directors and Team Managers to analyse sales performance, NPS scores, and other business indicators to identify development opportunities.
- Deliver targeted coaching and learning solutions to improve individual and store performance.
- Support store leaders in developing their coaching, feedback, and people management capabilities to strengthen team performance.
- Design, coordinate, and facilitate training programmes covering product knowledge, client experience, selling skills, brand storytelling, and leadership development.
- Lead onboarding and induction for new hires, building understanding of Tiffany & Co.’s heritage, values, products, and service standards.
- Partner with store leadership and subject matter experts to deliver relevant learning experiences.
- Facilitate regional training sessions, peer mentorship programmes, and other initiatives that encourage continuous learning and knowledge sharing.
- Track training participation, maintain employee learning records, and monitor progress against development plans.
- Evaluate learning initiatives through feedback, observed behaviours, and business performance indicators.
- Identify opportunities for continuous improvement and ensure learning solutions deliver measurable impact.
- Support talent development and succession planning by identifying capability gaps and recommending targeted development opportunities.
Experience
Minimum 5 years
Workplace
The successful candidate will be located in Kuwait City, Al Asimah Governorate, Kuwait.
Explore jobs in Kuwait.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Training Manager», «Retail Learning and Development Manager», «Retail Education Manager», «Retail Capability Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.