Tiffany & Co. Retail Learning Coach
- Employment
- Full-Time
- Seniority
- Senior
- Compensation
- $111,775–151,225/year
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 27, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Retail Learning Coach at Tiffany & Co., Washington, DC. Drive sales performance and elevate client experience through performance-based coaching across retail locations.
Role & Responsibilities
- Use business performance metrics to identify coaching opportunities and develop coaching strategy for designated retail locations
- Monitor and create coaching plans to improve KPIs including sales, AUR, conversion, clienteling activity, appointment-driven business, mystery shop results, and net promoter score
- Develop and support 30-60-90-day coaching plans for employees requiring additional development
- Conduct needs assessments using business results, performance data, in-store observations, and stakeholder feedback
- Design and facilitate sales-floor micro-learnings and skill-building exercises aligned with Tiffany & Co. North America Retail Excellence
- Support adoption and engagement of the digital e-learning platform Tiffany Wonder
- Deliver in-the-moment coaching and feedback to client advisors and leaders on the sales floor
- Coach to client experience, client development, relationship-building, selling skills, and leadership behaviors
- Support onboarding and assimilation of new retail employees
- Partner with store directors and team managers to create individualized development and performance improvement plans
- Strengthen leaders' coaching capabilities by observing monthly client advisor meetings and providing feedback on coaching practices
- Participate in training initiatives and collaborate with global and central learning teams to reinforce training program objectives
- Travel regularly among assigned stores, including overnight travel up to 50% of the time
Qualifications
- 5–8 years of experience in luxury retail sales leadership and people management
- Proven track record in sales, developing client relationships, leading teams, and performance-based coaching
- Demonstrated success improving sales performance and developing employees through coaching
- Proven experience analyzing retail performance metrics and translating insights into development actions
- Strong coaching, facilitation, and adult learning capabilities
- Deep understanding of retail selling behaviors, luxury client experience standards, and relationship-based selling
- Ability to assess performance gaps and implement effective development solutions
- Strong communication, presentation, and influencing skills
- Ability to build trust and credibility with frontline employees and leaders
- Excellent organizational, planning, and follow-through skills
- Strong interpersonal skills and active listening
- Proficiency with Microsoft Office applications and business reporting tools
- Experience supporting multi-store markets
Skills
Experience
Minimum 5 years in luxury retail sales leadership and people management roles such as Team Manager, Store Director, or Multi-site Market Business Partner. Passion for luxury retail environments with jewelry or watch expertise preferred.
Workplace
This position is based in Washington, District of Columbia, USA.
Compensation
The base compensation for this position ranges from USD 111,775 to USD 151,225 per annum.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Training Coach», «Sales Development Coach», «Retail Performance Coach», «Learning & Development Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.