Tiffany & Co. Retail Learning Coach

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Use business performance metrics to identify coaching opportunities and develop coaching strategies for designated retail locations
• Monitor and create coaching plans to improve key performance indicators including sales, average unit retail (AUR), conversion, clienteling activity, appointment-driven business, mystery shop results, and net promoter score (NPS)
• Develop and support 30-60-90-day coaching plans for employees requiring additional development
• Monitor coaching plan progress weekly and monthly versus targeted performance metrics and adjust coaching strategies based on results
• Ensure learning programs are effectively applied and sustained in day-to-day store selling behaviors, client experience, and client development
• Conduct needs assessments using business results, performance data, in-store observations, and stakeholder feedback
• Identify learning and skill gaps and develop targeted coaching and learning action plans
• Design and facilitate sales-floor micro-learnings and skill-building exercises aligned with Tiffany & Co. North America Retail Excellence standards
• Support adoption and engagement of the digital e-learning platform, Tiffany Wonder
• Partner with store leadership to execute structured onboarding plans and development milestones
• Deliver in-the-moment coaching and feedback to client advisors and leaders on the sales floor
• Observe employee interactions and provide actionable feedback that drives measurable performance improvement
• Coach on client experience, client development and relationship-building, selling skills, and leadership behaviors
• Support onboarding and assimilation of new retail employees
• Ensure new hires understand and consistently apply client experience and selling standards
• Collaborate with store, market, and corporate partners to align coaching priorities with business objectives
• Share observations, performance trends, and learning needs with leadership teams
• Strengthen leaders' coaching capabilities by observing one-on-one client advisor monthly meetings and providing feedback on development conversations
• Partner with store directors and team managers to create and execute individualized development and performance improvement plans
• Model a coaching approach that recognizes achievements, reinforces positive behaviors, and promotes continuous improvement
• Participate in training initiatives and collaborate with global and central learning teams to ensure successful reinforcement of training program objectives
• Influence leaders to adopt coaching strategies that improve employee performance, client experience, and business results
• Support a culture of accountability, learning, and continuous development

Qualifications

• 5–8 years of experience in luxury retail sales leadership and people management (Team Manager, Store Director, Multi-site/Market Business Partner)
• Passion for luxury retail environments; jewelry and watch expertise is a plus
• Proven track record in sales, developing client relationships, leading teams, and performance-based coaching
• Demonstrated success improving sales performance and developing employees through coaching
• Proven experience analyzing retail performance metrics and translating insights into development actions
• Strong coaching, facilitation, and adult learning capabilities
• Deep understanding of retail selling behaviors, luxury client experience standards, and relationship-based selling
• Ability to assess performance gaps and implement effective development solutions
• Strong communication, presentation, and influencing skills
• Ability to build trust and credibility with frontline employees and leaders
• Excellent organizational, planning, and follow-through skills
• Strong interpersonal skills, active listening, and ability to deliver constructive feedback
• Proficiency with Microsoft Office applications and business reporting tools
• Experience supporting multi-store markets
• Ability to travel regularly among assigned stores, including overnight travel up to 50% of the time

Skills

Experience

Minimum 5 years of experience in luxury retail sales leadership and people management, with demonstrated expertise in performance-based coaching, team development, and sales performance improvement.

Education

No specific education requirement stated; however, a strong background in business, human resources, or organizational development is beneficial.

Workplace

Compensation

The base compensation for this position ranges from USD 111,775 to USD 151,225 per annum.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.