Tiffany & Co. Retail Learning Coach
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $110,000–130,000/year
- Department
- Human Resources, People & Culture
- Industry
- High Jewelry
- Posted
- Aug 4, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Retail Learning Coach at Tiffany & Co. in New York – develop retail talent, drive client experience, and coach client advisors in luxury jewelry retail.
Role & Responsibilities
- Execute the retail learning strategy including preparation, facilitation, coaching, feedback, reinforcement, and follow-up
- Monitor and observe daily sales floor interactions, sharing strengths and development opportunities aligned with Tiffany & Co. standards
- Roll out training initiatives based on business needs, in collaboration with retail learning management
- Ensure brand behaviors are consistently demonstrated on the sales floor, including grooming, image, etiquette, and store presentation standards
- Organize and facilitate engaging onboarding and induction experiences for new hires
- Lead by example and foster a culture of continuous learning, coaching, feedback, and development
- Support successful application of learning initiatives through reinforcement activities and ongoing coaching
- Monitor and coach sales teams on individual targets, offering solutions to close performance gaps in partnership with team managers
- Utilize metrics, KPIs, and business insights to assess learning effectiveness and identify continuous improvement opportunities
- Provide post-training assessments to measure effectiveness and demonstrate return on investment
Qualifications
- Minimum 7 years of retail training and coaching experience, preferably within a luxury brand or luxury service environment
- Advanced organizational and time management skills with ability to prioritize multiple initiatives and manage competing deadlines
- Strong facilitation, presentation, communication, and interpersonal skills
- Ability to influence and build relationships across all organizational levels
- Strong self-awareness and emotional intelligence
- Solutions-oriented mindset and composure in all circumstances
- Proven ability to empower others while holding accountability
- Capacity to adapt communication style to motivate and inspire diverse teams
- Willingness to work evenings, weekends, and special events as required
Skills
Experience
Minimum 7 years of retail training and coaching experience, preferably within a luxury brand or luxury service environment. Experience in developing and executing learning strategies that drive retail performance and client experience excellence is essential.
Education
Not specified; no formal educational requirements explicitly stated in the source material.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 110,000 to USD 130,000 per annum.
Benefits
Comprehensive benefits including adoption and surrogacy assistance, parental leave, programs supporting mental and emotional well-being, medical, dental, and vision insurance, 401(k) plan with company match, and paid time off. Role is eligible for sales commission.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Training Coach», «Retail Development Specialist», «Client Advisor Coach», «Learning & Development Coordinator», «Retail Coaching Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.