Tiffany & Co. Retail Learning Coach
- Employment
- Full-Time
- Seniority
- Senior
- Compensation
- $101,000–137,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- May 1, 2026
About Tiffany & Co.
Tiffany & Co. is an iconic American jeweler renowned for its craftsmanship, timeless design and elevated client experience; the house is part of the LVMH group. The brand emphasizes product excellence, refined retail environments and development of talent to uphold its heritage and luxury positioning.
Tiffany & Co. in New York seeks a Retail Learning Coach to lead in-market coaching and drive sales performance. Hiring range USD $101,000–$137,000.
Role & Responsibilities
- Deliver in-the-moment, performance-based coaching on the sales floor for Client Advisors and Team Managers (90–100% of the role), focused on client experience, relationships and selling behaviours.
- Drive measurable improvements in retail KPIs (sales, AUR, conversion, mystery shop, NPS, clienteling and appointment metrics) through targeted coaching and follow-up.
- Design and implement 30-60-90 coaching plans for mid-to-low performers in partnership with Store Directors and Team Managers; monitor progress and track outcomes weekly and monthly.
- Translate classroom and eLearning content into sustained in-store behaviours; identify and deliver micro-lessons, skill-building exercises and workshops to reinforce learning.
- Promote and drive adoption of the Tiffany Wonder eLearning platform and support onboarding for new Client Advisors in designated stores.
- Partner with store, market and North America Retail Excellence teams to align coaching strategy with market objectives and provide feedback on store needs.
Qualifications
- Minimum 5 years of retail or client-facing experience in a luxury or elevated service environment, including demonstrable sales and people leadership experience.
- Proven track record of performance-based coaching that delivered measurable improvements in sales and client metrics.
- Strong ability to assess retail KPIs and translate them into coachable behaviours and action plans.
- Demonstrated experience partnering with cross-functional teams and influencing stakeholders at store and headquarters levels.
- Flexible availability to work varied shifts including days, nights, weekends and holidays.
Skills
Experience
Minimum 5 years of luxury retail or elevated client-facing experience, including roles with sales responsibility and people leadership (e.g., Team Manager, Store Director or multi-site retail partner).
Education
High school diploma or equivalent required; bachelor's degree in business, education, hospitality or related field preferred, or equivalent professional experience.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 101,000 to USD 137,000 per annum.
Culture
Tiffany & Co. combines a storied heritage with contemporary creativity, placing a premium on exceptional client service and craftsmanship. The workplace values collaboration, mentorship and continuous development to preserve the maison’s standards of luxury and to inspire future leaders.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Training Coach», «Sales Performance Coach», «Client Experience Coach», «Retail Learning Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.