Tiffany & Co. Retail Learning Coach

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Coach Client Advisors and Team Managers on the sales floor, providing in-the-moment feedback on client experience, client relationships, selling skills, and leadership skills and behaviors for 90–100% of the time.
• Measure performance through key performance indicators, including sales (the core focus), AUR, conversion, mystery shop, Net Promoter Scores, client relationships, clienteling, and appointments.
• Approach coaching with curiosity and optimism, recognizing positive contributions and progress.
• Motivate and inspire the team to pursue excellence and reach its potential through consistent daily behaviors.
• Partner with Store Directors and Team Managers to develop 30-60-90 coaching plans for mid-to-low performers.
• Determine approaches to improve the performance and behaviors of identified individuals.
• Provide one-to-one coaching on sales in store and attend one-to-one touch bases led by Team Managers.
• Monitor and track each coachee’s progress weekly and monthly in conjunction with their 30-60-90 plan.
• Ensure training programs translate into daily in-store behaviors.
• Assess post-training application and work with store leaders to evolve behaviors.
• Determine needs at both store and individual employee level to target support.
• Identify sales-floor skill-building exercises and workshops (micro-lessons) to practise skills and behaviors in line with Tiffany & Co. programs and resources.
• Drive adoption of the Tiffany Wonder eLearning platform and application of learning to the role.
• Participate in, attend, and lead training sessions to understand the in-store sustainment required.
• Ensure new hires adopt and apply Tiffany & Co. Client Experience and Selling expectations and assimilate into their roles.
• Support quarterly onboarding facilitation for designated stores.
• Partner with Team Managers; Team Managers and Store Directors retain ultimate accountability for follow-up and consistency of coachee behaviors.

Qualifications

• At least 3–5 years of prior retail experience in a luxury environment or elevated client-related experience; prior roles should include sales and people leadership, such as Team Manager, Store Director, or multi-site/market business partner.
• Passion for luxury retail; jewelry or watch expertise is a plus.
• Proven track record in sales, client relationships and loyalty, team leadership, and performance-based coaching.
• An inspiring, trusted leader able to guide, empower, and support teams.
• Ability to partner and collaborate with headquarters and market teams, share feedback, and influence store needs.
• Ability to assess retail KPIs and their correlation to coachable behaviors.
• Organized and efficient, with experience driving change and tracking results and behavioral impact.
• Attentive listening, interpersonal skills, and communicative optimism.
• Ability to facilitate and present, communicate effectively, and influence outcomes.
• Networking, leadership, and interpersonal skills.
• Flexibility to work varied shifts, including days, nights, weekends, and holidays.
• Willingness to travel up to 65%.

Skills

Experience

At least 3–5 years of prior retail experience in a luxury environment or elevated client-related experience.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.