Tiffany & Co. Retail Learning Coach
- Employment
- Full-Time
- Seniority
- Lead
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jun 23, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Retail Learning Coach – Tiffany & Co., Miami. Lead performance coaching and behavioral development in luxury retail; 3–5 years experience required.
Role & Responsibilities
- Lead in-the-moment coaching and feedback on the sales floor (90–100% of time) focused on client experience, relationship-building, and selling behaviors, measured by KPIs including sales, AUR, conversion, mystery shop scores, and net promoter scores
- Develop and monitor 30–60–90 day coaching plans for mid-to-low performers, with 1:1 coaching sessions on sales floor and in team manager led touchbases
- Assess post-training application and work with store leaders to evolve behaviors, identifying store-level and individual skill gaps
- Facilitate skill-building exercises, workshops, and micro-lessons to practice Tiffany & Co. programs and resources on the sales floor
- Drive adoption of the Tiffany Wonder eLearning platform and ensure knowledge application to daily role execution
- Participate in, attend, and lead training sessions to understand sustainment requirements and ensure training translates to consistent store behaviors
- Support new-hire onboarding facilitation on a quarterly basis to ensure assimilation and adoption of client experience and selling expectations
- Partner with Store Directors, Team Managers, and Market Vice Presidents to share feedback, track results, and influence store-level outcomes
Qualifications
- Minimum 3–5 years of retail experience in a luxury environment or elevated client-related setting
- Prior roles including sales and people leadership experience (such as Team Manager, Store Director, or Multi-Site/Market Business Partner)
- Proven track record in sales performance, client relationships and loyalty, team leadership, and performance-based coaching
- Expertise in assessing retail KPIs and correlating them to coachable behaviors
- Demonstrated ability to facilitate and present effectively, communicating with optimism and influence
- Expertise in driving change, tracking results, and measuring behavioral impact
Skills
Experience
Minimum 3–5 years of retail experience in a luxury environment or elevated client-related context, with demonstrated sales leadership, team management, and performance coaching expertise.
Education
Not specified; prior luxury retail leadership or multi-site business partner experience preferred over formal educational credentials.
Workplace
The role is situated in Miami, Florida, USA.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Learning and Development Coach», «Retail Performance Coach», «Sales Training Coach», «Store Coaching Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.