Tiffany & Co. Retail Learning Coach
Join Tiffany & Co. in Costa Mesa as a Retail Learning Coach. Drive excellence in sales and service standards through coaching and development. Located in the United States.
Overview
Tiffany & Co., a renowned name in the luxury jewelry sector, is part of the prestigious LVMH Group, a leader in luxury goods. The company is celebrated for its timeless elegance, exceptional craftsmanship, and dedication to quality. As an employer, Tiffany & Co. is committed to fostering a culture of excellence and innovation, offering employees a dynamic environment to develop their careers within the luxury industry.
Role & Responsibilities
- Monitor and observe daily client interactions on the sales floor, providing feedback to enhance the client experience and sales performance.
- Ensure brand standards are consistently demonstrated, including grooming, image, and store presentation.
- Collaborate with store leaders to identify opportunities for improvement using sales data and NPS scores.
- Develop and implement store learning and coaching plans, setting individual targets for team members.
- Lead by example to cultivate a culture of coaching and feedback, enhancing leadership skills within the team.
- Partner with store leadership to organize and deliver motivational learning sessions and training programs.
- Facilitate in-store onboarding and induction for new hires, ensuring a comprehensive learning experience.
- Ensure the execution of the retail training strategy, maintaining an active presence on the sales floor to assess training impact.
- Support the region in driving client satisfaction and sales results through applied learning initiatives.
Qualifications
- Minimum 5 years of experience in training and development within the luxury brand or service industry.
- Experience in retail leadership.
- Proven track record of effective coaching.
- Strong facilitation, communication, and interpersonal skills.
- Ability to interact with all levels of employees.
- Willingness to work evenings and weekends.
- Willingness to travel as needed.
Skills
Experience
Minimum 5 years of experience in training and development, preferably within the luxury brand or luxury service industry.
Workplace
This position is based in Costa Mesa, California, USA. Cerulean lists 50 open roles in Costa Mesa. The broader California area accounts for 356 active listings on Cerulean, 12 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Compensation
The hiring range for this position is $101,575 - $137,425, dependent on relevant skills and experience.
Benefits
Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
Culture
Tiffany & Co. promotes a culture of excellence, innovation, and inclusivity. Employees are encouraged to embrace challenges and contribute to a dynamic work environment where personal and professional growth are prioritized.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.