Tiffany & Co. Retail Learning & Development Manager
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Human Resources, People & Culture
- Industry
- High Jewelry
- Posted
- Aug 3, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. Retail Learning & Development Manager in Paris. Design and deliver luxury retail training programs across France, Netherlands, Belgium, and Monaco. Permanent role.
Role & Responsibilities
- Partner with corporate support teams and regional stakeholders to design innovative curriculums and learning solutions aligned with strategic priorities, key results, cultural values, and diversity & inclusion initiatives
- Adapt global training content to align with market-specific needs and ensure employee awareness of training and development events and resources
- Facilitate instructional material focused on skill development and behavior change to drive business impact and desired outcomes across leadership, manager, high-potential, and luxury retail sales training programs
- Establish credibility as an instructor, create a positive learning climate, and deliver various learning methodologies to diverse employee levels
- Monitor and observe daily client interactions in Tiffany retail stores to ensure sales and service standards remain consistently high and brand behaviors are demonstrated
- Deliver constructive feedback, identify performance gaps, and recommend short- and long-term solutions including coaching, training classes, and resource utilization
- Develop measurement tools and strategies that assess reaction to learning, knowledge transfer, job application, and business impact
- Measure learning outcomes through post-training endeavors (surveys, follow-up, correspondence) and communicate results to stakeholders
- Collaborate with stakeholders throughout the design and delivery process, maintaining clear and timely communication
- Manage multiple projects and competing priorities while ensuring quality and on-time delivery
Qualifications
- Minimum 6-8 years of retail, training, instructional design, classroom facilitation, or performance consulting experience
- Bachelor's degree (BA/BS)
- Highly effective facilitation and presentation skills
- Highly organized with ability to execute innovative solutions
- Self-motivated and accountable with confidence in designing and delivering leadership, manager, high-potential, and luxury retail sales training programs
- Proven experience developing measurement tools and strategies focused on learning outcomes and business impact
- Strong decision-making and problem-solving skills with proven research capabilities
- Excellent project management, organizational, and follow-up skills
- Strong interpersonal skills and ability to work collaboratively across all employee levels
- Ability to manage change and operate effectively in ambiguous environments
- Proficiency with Microsoft Office software
- Ability to travel occasionally, including possible weekend hours
Skills
Experience
Minimum 6-8 years of progressive experience in retail training, instructional design, classroom facilitation, or performance consulting, with demonstrated expertise in developing and delivering luxury retail sales training programs and conducting effective performance coaching.
Education
Bachelor's degree (BA/BS) required.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Training Manager, Retail», «Retail Training Director», «Learning & Development Specialist», «Retail Sales Training Consultant», «Team Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.