Tiffany & Co. Retail Excellence Director
- Employment
- Permanent
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Aug 5, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks a Retail Excellence Director for Bangkok to drive retail performance, training, and operational excellence across Thailand and Vietnam.
Role & Responsibilities
- Design and implement management tools, KPIs, and performance metrics to measure and optimize store operations across Thailand and Vietnam markets
- Monitor and review individual store performance in collaboration with store leadership, identifying underperforming locations and developing targeted action plans for improvement
- Partner with General Manager, Finance, and HR on FTE planning, productivity optimization, and resource allocation to maximize client experience delivery
- Develop and implement comprehensive retail training programs encompassing product expertise, service excellence, selling and clienteling skills, and operational efficiency
- Lead in-store coaching of sales teams and store leadership on an ongoing basis, fostering career development and capability building for future business needs
- Coordinate with mystery shopping initiatives and related departments to define action plans that improve client experience and drive brand loyalty
- Analyze store inventory flows, accuracy, and operational productivity; lead initiatives to minimize operating costs and operational risks
- Oversee store performance committees and provide regular in-depth analysis of operational metrics, reporting on progress and discussing strategic improvement initiatives
- Collaborate with Store Planning and Maintenance teams on new store openings, renovations, and facility maintenance to ensure consistent Tiffany brand presentation
- Drive new technology tool implementations and coordinate store issues with IT to support retail operations
- Identify and recommend value-added activities that increase individual sales, promote cross-selling, enhance client retention, and support revenue generation opportunities
Qualifications
- 15+ years of retail operations, retail excellence, and training experience in luxury retail environments
- 5+ years of retail leadership experience
- Bachelor's degree or higher in Business, Retail Management, or related field
- Significant experience with retail operations, retail analytics, KPIs, and training programs in leading luxury companies
- In-depth knowledge of the luxury market and highest standards of client experience
- Advanced consultative, coaching, communication, and influence skills
- Expertise in training facilitation and instructional design
- Demonstrated ability to collaborate productively and lead in a team environment
- Strong numerical agility, business acumen, and forward-thinking perspective
- Experience in both country-level operational and regional or global roles preferred
Skills
Experience
Minimum 10 years of progressive retail experience in luxury sector, with at least 5 years in retail leadership roles overseeing store operations, training initiatives, and performance management across multiple locations or regions.
Education
Bachelor's degree (BA or BS) or higher in Business Administration, Retail Management, or related field.
Workplace
This position is based in Bangkok, Bangkok, Thailand.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Director», «Director of Retail Performance», «Retail Training and Development Director», «Regional Retail Excellence Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.