Tiffany & Co. Retail Coach

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Monitor and observe daily client interactions on the sales floor, providing constructive feedback against Tiffany knowledge, client experience, and selling skills benchmarks
• Create and implement market- and store-level coaching plans with visibility on progression and time allocation
• Establish regular check-in schedules with store leadership and market teams to discuss coaching outcomes, progress, and opportunities
• Partner with store leaders to identify performance gaps through observation, sales dashboards, and NPS data
• Deliver short- and long-term coaching solutions to address performance gaps, including one-on-one coaching, training classes, and materials review
• Ensure brand behaviors and standards are consistently demonstrated across sales floors (grooming, image, etiquette, store presentation)
• Provide leadership feedback to store leaders on Daily T meetings, leader floor presence, and one-to-one conversations
• Facilitate and organize onboarding and induction programs for new hires in collaboration with regional subject matter experts
• Partner with Regional and Local Retail Learning Managers to design and facilitate trainings aligned with business objectives
• Prepare monthly training calendars and map learning solutions (Daily T sessions, in-store training) based on store performance and regional priorities
• Update training records and coaching logs in Tiffany's Oracle Learning Management System
• Lead by example and foster a coaching and feedback culture with Store and Team Managers

Qualifications

• Expert knowledge in retail leadership and people development
• Proficiency in identifying performance gaps and applying coaching and learning methodologies
• Demonstrated track record with progressive coaching approaches
• Strong facilitation, communication, and interpersonal skills
• Ability to strategically engage and influence diverse stakeholders
• Leadership presence and personal integrity to serve as a role model
• Growth mindset orientation and ability to inspire winning spirit

Skills

Experience

Minimum 3 years of progressive experience in retail field coaching, training and development, or luxury brand customer service, with demonstrated success in facilitating team learning and driving performance improvements.

Education

High school diploma or equivalent; bachelor's degree in business, education, human resources, or related field preferred.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.