Tiffany & Co. Retail Ambassador
Join Tiffany & Co. in Milan as a Retail Ambassador, delivering luxury experiences at the flagship store. Fluency in Italian and English required.
Overview
Tiffany & Co., a renowned name in luxury jewelry, is part of the prestigious LVMH group, a global leader in high-quality products. Known for its exceptional craftsmanship and innovative spirit since 1837, Tiffany & Co. continues to inspire clients worldwide with its timeless elegance and commitment to excellence. As an employer, Tiffany & Co. fosters a culture of creativity and collaboration, encouraging employees to contribute to its legacy of luxury and innovation.
Role & Responsibilities
- Welcome clients warmly and courteously, ensuring a luxurious experience that enhances service and sales.
- Utilize storytelling to passionately share knowledge about Tiffany & Co.
- Deliver a knowledgeable and personalized experience for every client.
- Attend to the needs of clients, directing them throughout the store while ensuring Tiffany's standards are met.
- Engage in bespoke conversations to elevate the in-store experience and identify client needs, partnering them with the appropriate Client Advisor.
- Support hospitality, tours, and events, including door coverage and elevator operation.
- Act as a concierge to ensure clients have the best experience in Milan.
- Manage floor waiting lists efficiently and execute best practices to enhance the in-store experience.
- Communicate potential service issues to management promptly.
- Share client interactions and brand impressions with management.
- Foster collaboration and thrive in a team environment.
- Support company initiatives and demonstrate adaptability to change.
Qualifications
- Minimum of 2 years of experience in retail, luxury retail, or relevant client-related fields such as hospitality or museums.
- Fluency in Italian and English.
- Flexibility to work non-traditional hours, including nights, weekends, and holidays.
- Authorization to work in Italy.
Skills
Experience
A minimum of 2 years in retail, luxury retail, or a client-facing role such as hospitality or museums.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy. 547 luxury roles are listed in Milan on Cerulean, 14 posted in the last 48 hours. Across the Lombardy region, Cerulean lists 570 open positions — 14 listed in the past two days. Cerulean currently advertises 1.306 open roles in Italy, including 32 added in the last 48 hours.
Benefits
Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.
Culture
Tiffany & Co. cultivates a workplace culture that values creativity, collaboration, and a shared commitment to excellence. Employees are encouraged to honor the brand's storied past while innovating for the future, fostering an environment where passion and professionalism thrive.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.