Tiffany & Co. Regional Client Development Manager
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About Tiffany & Co.
Tiffany & Co., a distinguished name in the luxury jewelry sector, operates under the umbrella of LVMH, a global leader in high-quality products. As an employer, Tiffany & Co. is renowned for its commitment to excellence, innovation, and the cultivation of a dynamic and inclusive work environment. The brand offers its employees the opportunity to engage with a rich heritage while contributing to the future of luxury retail.
Join Tiffany & Co. in Miami as a Regional Client Development Manager. Drive client strategy and enhance brand loyalty in the luxury sector.
Role & Responsibilities
- Adapt the Global Client Development strategy to align with local market nuances and execute in partnership with regional stakeholders.
- Design and implement high-touch client experiences tailored to regional expectations.
- Collaborate with the Global Retail Excellence team and local Retail teams to ensure exceptional retail experiences and personalized client journeys.
- Leverage regional data to implement localized client strategies for acquisition, retention, and engagement.
- Empower Client Advisors to cultivate meaningful, long-term client relationships.
- Build strong relationships with key regional stakeholders to foster collaboration and drive client development initiatives.
- Develop and manage the regional Client Development budget, optimizing resource allocation.
- Establish KPIs to measure the ROI of regional client development programs and provide performance updates.
- Innovate and propose scalable activations using market best practices and data insights.
- Lead, mentor, and develop a high-performing regional team in Clienteling and Client experience.
- Advocate for a culture of personalization, hospitality, and client obsession across the regional retail network.
Qualifications
- 8+ years in luxury retail, client development, hospitality, or client experience leadership.
- Proven project management skills with multiple stakeholders in fast-paced organizations.
- Proven leadership and team management skills.
- Strong analytical skills, experience in managing budgets, and leveraging data.
- Deep understanding of regional client behaviors, cultural nuances, and market dynamics.
- Excellent communication and interpersonal skills.
- Fluent in English and Spanish; Portuguese preferred.
Skills
Experience
Minimum 8 years in luxury retail, client development, hospitality, or client experience leadership, with a focus on retail/store operations.
Workplace
The role is situated in Miami, Florida, USA.
Benefits
Tiffany & Co. offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.
Culture
Tiffany & Co. is committed to fostering a culture of innovation, inclusivity, and excellence. The company values personalized client experiences and encourages a collaborative and dynamic workplace where employees are empowered to drive transformation and growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.