Tiffany & Co. Quality Manager
- Employment
- Permanent
- Seniority
- Manager
- Industry
- High Jewelry
- Posted
- Jul 8, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. Quality Manager role in Milan/Valenza, Italy. Lead quality operations for jewelry and accessories with team management and supplier oversight.
Role & Responsibilities
- Lead quality activities across internal and external operations to ensure products meet Tiffany & Co. standards and applicable legal requirements
- Oversee local inspection and control activities, ensuring effective execution and alignment with operational turn-time expectations
- Monitor quality performance through audits, key performance indicators, and reporting; define improvement priorities to reduce defects and strengthen process consistency
- Continuously review quality controls and operating practices to improve reliability, efficiency, and product conformity
- Lead supplier quality oversight, including supplier evaluations, audits, process reviews, and performance improvement actions
- Ensure robust management of supplier CAPA and follow-up of non-conformities through sustainable corrective actions
- Drive preventive quality assurance by assessing risks upstream across supplier capability, production readiness, specifications, and testing methods
- Support root cause analysis and broader quality improvement initiatives in collaboration with global and cross-functional teams
- Lead and develop a team of eight employees, setting clear priorities and fostering a culture of accountability, collaboration, and continuous learning
- Support recruitment, coaching, and capability building to strengthen team performance and engagement
- Act as a key quality partner to cross-functional stakeholders, including product development, manufacturing, and suppliers, to ensure quality requirements are realistic, measurable, and sustainable in production
- Contribute to new product readiness by identifying quality risks early and supporting robust industrialization
Qualifications
- Engineering degree or Master's degree in quality, manufacturing, or equivalent qualification
- Minimum eight years of experience in production quality, supplier quality, or similar role
- Experience within a luxury goods, jewelry, or high-value manufacturing environment
- Fluent in English; Italian or French preferred
- Advanced proficiency in Microsoft Office Suite
- Strong organizational and time management skills
Skills
Experience
Minimum eight years of experience in production quality, supplier quality management, or related quality assurance roles, ideally within luxury goods manufacturing, jewelry production, or high-value manufacturing environments.
Education
Engineering degree or Master's degree in quality management, manufacturing engineering, or equivalent professional qualification.
Workplace
The role is situated in Milan, Piedmont, Italy.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Quality Assurance Manager», «Operations Quality Director», «Quality Assurance Director», «Production Quality Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.