Tiffany & Co. Polisher

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Perform refinishing on completed repairs using standard polishing techniques including gluing, sanding, sandblasting, lapping, hand polishing, and plating
• Complete all craft work according to Tiffany & Co. quality and design standards; read, understand and follow written repair instructions with clarity
• Inspect all assigned orders for additional defects and note, repair, or escalate as appropriate
• Meet or exceed established productivity standards based on work mix and role
• Maintain assigned orders in organized fashion ensuring due dates are adhered to; report any late or potentially late orders to administration or management
• Maintain an organized workbench and workspace; request needed parts, consumable materials, tools, or supplies according to established procedures
• Maintain all assigned parts, metals, and scrap in secure and organized fashion according to established procedures
• Develop working knowledge of Tiffany & Co. products including designers, collections, materials, methods of manufacture, and repair techniques
• Proactively seek and apply new skills and techniques that result in quality, safety, or productivity improvements
• Proactively share skills and techniques with coworkers; actively collaborate in problem-solving and process improvement
• Provide assistance throughout the service centre; perform alternate craft work as needed and as capable
• Assist administration with workflow management; participate in special projects
• Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, and ergonomics
• Maintain a safe workstation free from risks; immediately report safety incidents and near misses to management
• Contribute to safe and efficient workshop operation; assist in cleaning and maintaining common areas and equipment
• Report worn, broken, or unsafe tools, equipment, and supplies; identify and report gaps in workshop infrastructure

Qualifications

• High school diploma or equivalent
• Minimum 2 years of professional polishing experience
• Demonstrated expertise in all-metal-type polishing
• Proficiency in refinishing techniques including sandblasting and sanding
• Specialist knowledge of ring polishing including lapping and thrumming
• Gemstone identification and understanding of gemstone care procedures
• Non-precious stone identification and care knowledge
• Fluent English language skills in reading, writing, and verbal communication
• Strong attention to detail and meticulous workmanship
• Client-centric orientation and service mindset
• Demonstrated ability to shift tasks quickly to meet daily business needs
• Strong initiative and ability to work independently with minimal direction
• Excellent organizational abilities to manage and prioritize multiple tasks
• Demonstrated ability to identify and provide resolution for areas of improvement
• Ability to inspire trust, fairness, integrity, and professionalism with staff and management
• Ability to work effectively with cross-functional teams
• Detail-oriented communication skills with different levels of management
• Ability to prioritize and thrive in dynamic, fast-paced, team-oriented environments

Skills

Experience

Minimum 2 years of professional experience in jewellery polishing and refinishing, with demonstrated expertise in multi-metal finishing techniques and quality craftsmanship.

Education

High school diploma or equivalent qualification.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.