Tiffany & Co. Operations Professional
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Aug 26, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. Operations Professional position in Puebla, Mexico. Support daily sales operations and inventory management while delivering exceptional customer experiences.
Role & Responsibilities
- Execute operational functions to support the store and consistently achieve or exceed monthly, quarterly, and annual sales targets
- Manage internal and external correspondence professionally, collaborating with Client Advisors and management to identify and develop sales opportunities
- Enhance the in-store experience by delivering memorable moments and cultivating emotional connections with customers
- Demonstrate passion as a Tiffany brand ambassador, delivering Tiffany's distinctive touch during every client interaction
- Implement customer experience behaviors identified in the TEI (Voice of the Customer) program and optimize store hospitality standards based on feedback
- Apply comprehensive product and service knowledge to elevate customer satisfaction across all interactions
- Monitor and reconcile merchandise inventory using reports and systems to ensure accuracy, reporting discrepancies to management or corporate partners
- Communicate effectively and responsively with Client Advisors, management, and customers regarding inquiries on product information, services, repairs, shipping, and inventory availability
- Support operational efficiency objectives by identifying process improvements and providing feedback through appropriate channels
- Challenge existing standards to drive continuous improvement initiatives
- Oversee store maintenance status and coordinate transfers, stock monitoring, and special customer orders (OUs)
- Maintain inventory accuracy levels to ensure merchandise availability and minimize losses in accordance with corporate protocols
- Execute merchandise receiving, review, entry, and disposals
- Coordinate cyclical and annual store inventory counts on schedule and in accordance with corporate guidelines
Qualifications
- Minimum 5 years of relevant professional experience
- Strong analytical and problem-solving abilities
- Proficiency with Microsoft Word and Excel
- Ability to establish authentic connections with clientele
- Organized and detail-oriented mindset
- Flexibility to adapt to varying business needs and tasks
- University degree required
- Gemology certification preferred
Skills
Experience
Minimum 5 years of professional experience in retail operations, retail management, or a similar role in the luxury sector, with demonstrated capability in inventory management, customer service, and collaborative cross-functional leadership.
Education
University degree required. Gemology certification is preferred.
Workplace
This position is based in Puebla, Puebla, Mexico, within easy reach of Mexico City.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Manager», «Operations Coordinator», «Retail Operations Specialist», «Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.