Tiffany & Co. Operations Professional
Tiffany & Co. seeks an Operations Professional (part-time) in Montreal to manage inventory, order fulfilment and back-of-house operations.
Overview
Tiffany & Co. is an iconic luxury jewellery maison renowned for its craftsmanship, heritage design language and elevated client experiences. As part of the LVMH family, the brand operates global retail boutiques where exacting standards, refined service and meticulous product care are central to the business.
Role & Responsibilities
- Manage day-to-day back-of-house operations including order fulfillment, shipping and receiving, replenishment, transfers and merchandise cleaning to ensure flawless store readiness.
- Supervise and reconcile merchandise inventory using company reports and systems; identify and report discrepancies to management and corporate partners.
- Oversee jewelry intake for repairs and ensure proper documentation, handling and follow-up to maintain client satisfaction and product integrity.
- Partner closely with Client Advisors and store management to respond to client requests, support sales opportunities and follow up on service, repair and shipping enquiries.
- Deliver a consistent in-store experience by applying the Tiffany Touch and Client Experience behaviours (NPS), optimizing hospitality and store amenities.
- Collect and maintain client data during interactions to deepen relationships and support lifetime value; handle internal and external phone and e-mail correspondence professionally.
- Champion operational efficiency by proposing process improvements, adhering to operational policies and challenging standards to drive continuous improvement.
Qualifications
- Minimum 3 years of relevant retail operations or inventory experience, preferably within luxury jewellery or high-end retail.
- College or university degree.
- Strong analytical aptitude and attention to detail; ability to reconcile and interpret inventory reports.
- Proficiency in Microsoft Word and Microsoft Excel.
- Ability to work retail hours including nights, weekends and holidays.
- Exceptional interpersonal skills with the ability to connect with clients and act as a brand ambassador.
- Authorization to work in Canada.
Skills
Experience
Minimum three years of retail operations, inventory control or back-of-house experience; prior exposure to luxury retail, jewelry handling or high-value merchandise strongly preferred.
Education
College or university degree.
Workplace
This position is based in Montreal, Quebec, Canada. Cerulean lists 29 open roles in Montreal, including 1 posted recently. The broader Quebec area accounts for 47 active listings on Cerulean, 1 of which are new. In Canada as a whole, Cerulean currently features 223 open positions, with 15 posted this week.
Culture
Tiffany & Co. cultivates a client-centric, detail-oriented workplace where craftsmanship and elevated service are paramount. The retail environment emphasises collaboration between sales and operations teams, continuous improvement and a polished brand presentation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.