Tiffany & Co. Operations Professional
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Aug 20, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Operations Professional at Tiffany & Co., Mexico City—manage inventory, customer service, and retail operations with luxury brand expertise.
Role & Responsibilities
- Support sales department and consistently achieve or exceed monthly, quarterly, and annual business objectives through operational excellence
- Manage merchandise inventory inflows and outflows using systems and reporting tools; monitor accuracy and report discrepancies to management
- Coordinate customer service requests, including product information, repairs, shipping, and inventory inquiries with client advisors and management
- Handle internal and external telephone and email communications professionally to generate sales opportunities
- Deliver exceptional in-store experiences consistent with Tiffany brand standards and customer experience (TEI) program guidelines
- Apply comprehensive product knowledge, service protocols, and care instructions to enhance customer satisfaction
- Oversee store administrative processes and ensure compliance with company standards and policies
- Supervise and coordinate cyclical and annual inventory counts in accordance with corporate timelines
- Monitor merchandise receipt, entry, removal, and special order tracking with precision
- Implement standard practices optimizing hospitality and store amenities based on customer feedback and TEI performance metrics
- Support operational efficiency initiatives and provide process improvement feedback through appropriate channels
- Monitor store maintenance status and coordinate service as required
Qualifications
- Minimum 5 years of operations or retail experience
- University degree
- Gemology certification (strongly preferred)
- Proficiency in Microsoft Word and Excel
- Strong analytical and problem-solving skills
- Excellent written and oral communication abilities
- Ability to connect with clients in a luxury retail environment
- Highly organized and detail-oriented mindset
- Flexibility to work varying schedules including evenings, weekends, and holidays as store operations require
Skills
Experience
Minimum 5 years of experience in retail operations, inventory management, or customer service administration, preferably within a luxury retail or watches and jewelry sector.
Education
University degree required. Gemology certification highly desirable.
Workplace
The successful candidate will be located in Mexico City, Ciudad de México, Mexico.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Coordinator», «Retail Operations Specialist», «Store Operations Associate», «Administrative Operations Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.