Tiffany & Co. Operations Professional

Overview

Tiffany & Co. is an internationally recognised luxury jewellery maison known for its craftsmanship, iconic design language and client-focused retail experiences. The brand is part of the LVMH group and operates boutiques and flagship stores worldwide; employees are expected to uphold exacting standards of service, product knowledge and presentation consistent with a global luxury house.

Role & Responsibilities

• Provide back-of-house operational leadership for a high-volume retail boutique, including order fulfilment, shipping, receiving and replenishment.
• Manage merchandise handling: cleaning jewellery, accepting repairs, preparing items for delivery and transferring stock between locations.
• Maintain and reconcile inventory using company reports and systems; investigate and report discrepancies to management or corporate partners.
• Support the sales floor by responding to client inquiries, handling internal and external phone and e-mail correspondence, and partnering with Sales Professionals to maximise sales opportunities.
• Capture and maintain client data during interactions to cultivate relationships and support lifetime value.
• Execute hospitality and client experience initiatives (TEI / Voice of Client), taking action on client feedback to elevate in-store moments.
• Adhere to corporate operational policies and procedures and contribute constructive feedback to improve efficiency and processes.
• Perform ad hoc tasks as required to support store productivity and ensure seamless client service.

Qualifications

• Authorization to work in the United States.
• Minimum three years of retail or store operations experience; experience in luxury jewellery or high-value retail preferred.
• Strong analytical aptitude with the ability to monitor and reconcile inventory and interpret operational reports.
• Proficient in Microsoft Word and Microsoft Excel.
• Ability to work retail hours, including nights, weekends and holidays; organized, detail-oriented and adaptable to shifting daily priorities.

Skills

Experience

Minimum 3 years of retail or operations experience; experience within luxury jewellery or high-value retail is preferred.

Education

High school diploma or equivalent required; college/university degree preferred. Graduate gemologist credential or completion of Gemological Institute of America (GIA) coursework is desirable.

Workplace

Culture

Tiffany & Co. cultivates a service-oriented, highly professional workplace where employees are ambassadors of the brand’s heritage and aesthetic. The organisation emphasises continuous product education, meticulous presentation and client hospitality, alongside a commitment to sustainability and corporate standards consistent with the LVMH group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.