- Address
- 8687 North Central Expressway, Dallas, TX 75225 View map
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jul 22, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
The Operations Professional serves as a critical back-of-house operations leader within a Tiffany & Co. store, orchestrating inventory management, merchandise fulfillment, and client service to drive store profitability. This role combines strategic oversight with hands-on execution of daily operations, including order processing, inventory reconciliation, jewelry maintenance, and repair intake, while championing the Tiffany Touch across all client interactions and supporting the achievement of commercial targets.
Role & Responsibilities
- Oversee daily operational tasks including order fulfillment, shipping, receiving, replenishment, jewelry cleaning, merchandise transfers, and repair intake while adhering to company policies
- Supervise and reconcile merchandise inventory using reports and systems to assess accuracy and report discrepancies to management
- Partner effectively with client advisors, management, and corporate teams to respond promptly to requests for product information, service, repairs, shipping, and inventory assistance
- Deliver consistently exceptional client service and memorable in-store experiences by demonstrating the Tiffany Touch and implementing NPS program behaviors
- Elevate store experience through optimized hospitality, store amenities, and actionable responses to client feedback
- Apply comprehensive product knowledge and care-handling expertise to increase client satisfaction during every interaction
- Handle internal and external communications professionally to generate sales opportunities and support achievement of monthly, quarterly, and annual commercial targets
- Cultivate relationships with new and existing clients by collecting interaction data and partnering with Client Advisors on sales development
- Support operational efficiency objectives by identifying process improvements and seeking continuous enhancement of standards
Qualifications
- Strong analytical and problem-solving capabilities
- Proficiency in Microsoft Word and Excel
- Excellent organizational and detail-oriented approach
- Ability to connect authentically with diverse clientele
- Flexibility to perform varied tasks based on evolving business needs
- Valid authorization to work in the United States
Skills
Experience
Minimum 3 years of relevant retail operations, client service, or back-of-house management experience in a luxury retail or high-end hospitality environment.
Education
High school diploma or equivalent required; bachelor's degree from an accredited college or university is desired.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Associate», «Back-of-House Operations Specialist», «Retail Operations Coordinator», «Store Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.