Tiffany & Co. Operations Professional

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Deliver exceptional client service and elevate in-store experience by embodying the Tiffany Touch and brand values during every client interaction
• Execute order fulfillment, shipping, receiving, replenishment, and merchandise transfers with precision and adherence to company operational policies
• Monitor and reconcile merchandise inventory using systems and reports to assess accuracy and report discrepancies to management
• Perform jewelry cleaning, care consultation, and repair intake with meticulous attention to detail and knowledge of product specifications
• Capture client data during interactions to cultivate and deepen relationships, driving lifetime loyalty and repeat business
• Manage internal and external communications via phone and email, coordinating with sales professionals to optimize sales opportunities
• Provide operational support to consistently achieve or exceed monthly, quarterly, and annual store sales targets
• Execute hospitality best practices and optimize store amenities to create memorable client experiences aligned with Tiffany Experience Initiative (TEI) performance standards
• Support company operational efficiency by maximizing productivity, providing process feedback, and responding promptly to assistance requests from colleagues and clients

Qualifications

• Strong analytical and problem-solving skills
• Proficiency in Microsoft Word and Excel
• Demonstrated organizational ability and meticulous attention to detail
• Authorization to work in the United States
• Flexibility to perform varied tasks based on day-to-day business needs
• Ability to work flexible retail store hours, including nights, weekends, and holidays
• Graduate Gemologist degree or GIA coursework (preferred)
• College or university degree (preferred)

Skills

Experience

Entry-level or beginner candidates are encouraged to apply; retail or luxury goods experience is beneficial but not required.

Education

High school diploma or equivalent required; college or university degree preferred. Graduate Gemologist certification or GIA coursework preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 20.40 to USD 24 per hour.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.