Tiffany & Co. Operations Professional

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Perform all back-of-house operations including order fulfillment, shipping, receiving, replenishment, jewelry cleaning, merchandise transfers, and repair intake
• Act as key holder and manager on duty, including store opening and closing duties, inventory coordination, and client service management
• Maintain compliance with internal control procedures and ensure inventory accuracy across all transactions
• Support sales professionals and collaborate with management on key initiatives that drive sales goals and team performance
• Deliver exceptional operational support by completing daily tasks with precision and efficiency, following company policies and procedures
• Collect and manage customer data during interactions to cultivate client relationships and drive lifetime loyalty
• Elevate in-store experience by demonstrating the Tiffany brand promise and implementing standard hospitality processes based on NPS feedback
• Resolve client and employee concerns with sound judgment, applying detailed knowledge of company policy and practice
• Mentor team members and provide feedback on process improvements to enhance productivity and operational efficiency

Qualifications

• 2–3 years of prior retail operations experience with comprehensive knowledge of merchandising, client service, administration, and shipping
• Strong analytical skills and ability to problem-solve operational challenges
• Proficiency in Microsoft Word and Excel
• Organized and detail-oriented approach to work management
• Flexibility to adapt to day-to-day business needs and perform varied tasks
• Authorization to work in the United States
• College or university degree (desired)
• Graduate Gemologist degree or GIA coursework (desired)

Skills

Experience

Minimum 2–3 years of hands-on retail operations experience, preferably in luxury goods or jewelry retail, encompassing merchandising, client service, administrative support, and shipping functions. Demonstrated proficiency with point-of-sale systems and back-office retail management processes is expected.

Education

High school diploma or equivalent required. College or university degree preferred. Graduate Gemologist certification or Gemological Institute of America (GIA) coursework preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 22.25 to USD 30.48 per hour.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.