Tiffany & Co. Operations Executive

About Tiffany & Co.

Tiffany & Co. is an iconic luxury jewellery maison renowned for its craftsmanship, design leadership and premium client service. Now operating within the LVMH group, the brand combines American heritage and global retail sophistication, offering employees exposure to high‑standards of luxury retail operations and cross‑border merchandising practices.

Role & Responsibilities

• Manage import/export declarations and customs compliance for store shipments, reconcile variances between actual and Compass/E1 provisions, and audit HTS codes, duty and VAT rates (approx. 40% of role).
• Oversee merchandise receipt processes in Compass/E1 and monitor repair shipments (TSC HK/NY and local vendors), applying Outward Processing Relief for returns and ensuring timely movement of repaired items.
• Control merchandise inventory levels and support global cycle count programmes; coordinate replenishment requests with Store Managers and maintain inventory accuracy (approx. 30%).
• Administer domestic merchandise transfers and borrowed merchandise programmes; manage price changes and produce English/Thai price tickets via TPM (Ticket Printing Management).
• Supervise warehouse and non‑merchandise stock (packaging, shopping bags, VM and renovation materials); liaise with 3PL providers, monitor inbound/outbound operations, benchmark 3PL costs and facilitate related payments (approx. 20%).
• Support retail operations budgeting and expense tracking, consolidate merchandise for repair/service and coordinate customer outreach on repair status (approx. 5%).
• Assist Marketing Manager with CRM activities including data management, gifting and campaign tracking (approx. 5%).
• Manage relationships with forwarders and brokers, enforce SOPs and KPIs, and resolve shipment delays to protect store availability and service levels.

Qualifications

• Minimum 3 years of experience in retail operations, merchandising or logistics—experience in luxury jewellery, watches, or premium retail strongly preferred.
• Demonstrable analytical aptitude with experience reconciling inventory, customs duties and freight variances.
• Proven organisational skills with strong attention to detail and ability to manage competing operational priorities in a retail environment.
• Flexible to work retail store hours including evenings, weekends and public holidays as required.
• Ability to perform varied day‑to‑day tasks and collaborate with store management, vendors and cross‑functional teams.

Skills

Experience

Minimum 3 years of retail operations or logistics experience, preferably within luxury jewellery, watches, or premium retail environments.

Education

High school diploma or vocational certificate required; tertiary education (Bachelor's) in business, logistics, supply chain or retail management preferred.

Workplace

Culture

Tiffany & Co. blends a heritage of refined craftsmanship with modern retail excellence. As part of LVMH, the brand cultivates rigorous standards in client service and merchandising while providing an international, collaborative environment where attention to detail and operational excellence are prized.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.